Customer Account Manager

About RH Aero Systems:

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com.

Job Summary:

This position will be responsible for managing customer relationships and coordinating end-to-end order processing, from quotation preparation to invoicing. Act as the key liaison between customers and internal departments, including Sales, Engineering, Logistics, and Order Management, to ensure accurate communication, timely order fulfilment, and high customer satisfaction. Supports commercial activities and contributes to efficient business operations through structured coordination and effective customer service.

Key Responsibilities:

• Manage and develop existing customer relationships, considering technical and commercial requirements in coordination with the responsible sales representative or independent for small customers, to enhance customer satisfaction and strengthen long-term business relationships.
• Serve as the primary point of contact for customers, managing interactions throughout the entire sales and order lifecycle, from initial enquiries and quotation preparation to order processing, delivery, invoicing, and final payment.
• Prepare quotations, sales orders, and commercial proposals, and if required provide administrative and commercial support to the Area Sales Manager and field sales team.
• Coordinate customer orders and projects in collaboration with Engineering, Logistics, Order Fulfillment, and other relevant departments to ensure timely and accurate execution.
• Communicate order status, delivery schedules, and relevant updates to customers, ensuring that expectations are managed effectively and information is accurate and up to date.
• Coordinate customer projects and support customer acceptance activities, ensuring all relevant requirements and documentation are completed.
• Maintain accurate, complete, and up-to-date customer records, order information, and commercial documentation.
• Monitor order progress, follow up on outstanding actions, and support the resolution of customer queries and operational issues.

Qualifications

Qualifications and Experience

• Completed a technical qualification with additional professional training, or a bachelor’s degree in business administration or a related discipline.

• Initial professional experience in an industrial, manufacturing, or technical business environment is preferred.

• Proficiency in Microsoft Office applications, particularly Excel.

• Experience with ERP systems such as SAP or Epicor is an advantage.

Required Skills and Competencies

• Strong customer relationship management, commercial thinking and customer service skills.

• Excellent communication, interpersonal, and coordination abilities

• Strong analytical skills and a structured, detail-oriented approach to work.

• Effective organisation, planning, and follow-up skills.

• Experience in inside sales, with responsibility for achieving order intake targets through proactive customer engagement and systematic quotation follow-up.

• Ability to work collaboratively and to communicate urgency for problem resolution internally with cross-functional teams in an international environment.

• High level of self-motivation, reliability, and accountability.

• Commercial aptitude to engage, negotiate, and sell directly to small customers, supported by strong product knowledge and the ability to clearly communicate the value proposition.

• Good command of English is essential; knowledge of Arabic would be an added advantage. We support customers across the Middle East, Indian and African region.

What We Offer:

• Company-sponsored employment visa and work permit.

• Comprehensive health insurance coverage.

• Work-life balance through flexible working hours.

• 22 working days of annual leave

• Comprehensive onboarding and a wide range of professional development opportunities.

• Regular team events and company celebrations.

RH Aero Systems is committed to providing equal opportunities for employment and fostering a professional and inclusive workplace. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.