Customer Account Manager

Join the TEAM at Western Smokehouse Partners!

We’re more than just a leader in the better-for-you meat snack industry-we’re a team driven by quality, innovation and a passion for great meat sticks and jerky. With eight facilities across five states, we’re setting the standard in excellence for our co-manufacturing and private label customers. As we continue to grow, we’re looking for highly motivated individuals who want to be part of an industry-leading company that values contribution, collaboration, and continuous improvement. 

Job Summary

The Customer Account Manager (CAM) serves as the primary point of contact for assigned accounts, responsible for managing customer purchase orders (POs) from receipt through fulfillment. This role coordinates with customers, internal departments, and manufacturing to ensure timely receipt of customer-supplied raw materials, accurate production scheduling, and on-time delivery. CAMs provide consistent communication, share production schedules, deliver attainment reporting, conduct customer-facing meetings, and manage customer onboarding. Responsibilities include reviewing and accurately entering customer purchase orders into Western Smokehouse Partners’ ERP system, Deacom, and managing raw material and finished goods inventory for retail private label programs.  Assist in bringing customer short payments and deductions to resolution in a timely manner.

Essential Job Functions

• Maintain a positive, empathetic, and professional demeanor with customers at all times.
• Respond promptly and effectively to customer inquiries.
• Communicate with customers through multiple channels.
• Acknowledge, troubleshoot, and resolve customer complaints.
• Stay informed on company products, processes, and services.
• Process customer orders, forms, applications, and service requests.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Communicate and collaborate with internal teams as required.
• Provide feedback to improve customer service processes.
• Ensure high levels of customer satisfaction and deliver professional support.
• Perform additional duties as assigned.

Minimum Requirements

• High school diploma, GED, or equivalent.
• Prior experience entering technical or custom purchase orders in a manufacturing environment preferred.
• Prior customer service experience in an office environment.

Required Abilities & Competencies

• Ability to remain calm and effective when customers are stressed or upset.
• Excellent written and verbal communication skills.
• Strong prioritization and multitasking capabilities without sacrificing accuracy.
• Professional and courteous phone manner for inbound and outbound calls.
• High proficiency in computer and software use.
• Strong organizational and time-management skills.
• Detail-oriented approach with a strong work ethic.
• Ability to work independently and collaboratively.
• Customer-service-oriented mindset.

Ideal Candidate Responsibilities

• Accurately enter and process customer purchase orders in a timely manner.
• Problem-solve using ERP data, email communication, online research, and collaboration with internal personnel.
• Monitor purchase orders through completion and work with appropriate teams to resolve any delays.

Physical Demands

• Frequent sitting for extended periods; regular use of hands for typing; frequent speaking and listening.
• Adequate close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Disclaimer

This job description is intended to outline the general nature and level of work performed. It does not list every duty or responsibility that may be required, and tasks may be added or changed as needed. Western Smokehouse Partners reserves the right to modify this job description at any time.

Physical Demands and Work Environment 

• Must be able to stand, walk, bend, and lift up to 50 lbs. for extended periods. 

• Work is performed in a cold, wet, or humid environment depending on the room. 

• Frequent exposure to cleaning chemicals and equipment noise. 

• Personal Protective Equipment (PPE) is required at all times in designated areas. 

Benefits Offered 

• Health, dental, and vision insurance 

• 401(k) with company match 

• Paid time off and holidays 

• Employee Assistance Program (EAP) 

Compliance and Safety 

This position must comply with all company policies, Good Manufacturing Practices (GMP), OSHA regulations, and Illinois Department of Labor standards. Employees are required to follow all safety protocols and report any unsafe conditions to a supervisor immediately. 

 Equal Employment Opportunity Western Smokehouse Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to compliance with all applicable federal, state, and local labor laws. 

If you’re looking for a workplace where you’re valued, supported, and where you’ll be a part of a team that’s shaping the future of meat snacks, we’d love to have you join us!