Custom Material Certification Program Manager

Job Description

ROLE OVERVIEW

The Custom Material Certification Program Manager supports the administration and continuous upkeep of a cross-functional program that delivers tailored material certifications for customers purchasing off-the-shelf materials with unique requirements.

Working within established frameworks and procedures, this role coordinates process updates that help ensure customer needs are met regarding certificate content (including customer-specific internal part numbers), enrollment in NuSils change notification program, and integration of additional customer quality and regulatory requirements.

The Program Manager contributes to process improvements to support NuSils evolving business, including practical enhancements aligned to the recent ERP implementation and anticipated future growth.

MAJOR JOB DUTIES AND RESPONSIBILITIES

• Support the ongoing refinement and standardization of the custom certification program, aligning activities with NuSils business objectives and the capabilities of the ERP system.
• Coordinate and track a portfolio of custom certification projects, balancing customer requirements, regulatory considerations, operational risk, cost, and defined business objectives.
• Collaborate with cross-functional partnersincluding commercial, quality, regulatory, R&D, IT, and customer serviceto implement customized certifications efficiently and accurately within established processes.
• Build and maintain relationships with internal stakeholders and external customers; translate customer requirements into clear, actionable tasks and documentation.
• Provide input and practical recommendations to leadership on Custom Material Certification initiatives; escalate risks and resource needs as appropriate.
• Contribute to a culture of innovation, help pilot and implement solutions that keep the program responsive to changing customer expectations and regulatory guidance.
• Monitor, measure, and continuously improve processes for certificate customization, change notification enrollment, and compliance with evolving customer requirements.
• Other duties as assigned.

QUALIFICATIONS

WHAT WE'RE LOOKING FOR:

Degree Required: Bachelors degree.

CERTIFICATIONS:

- PMP certification preferred.

EXPERIENCE:

1 year of customer-facing experience is required.

3 years of working experience in a Quality and/or Regulatory Affairs environment.

KNOWLEDGE, SKILLS AND ABILITIES

- Demonstrated experience in project management, preferably in Quality or Regulatory environments.

- Working knowledge of quality systems and regulatory compliance; ability to apply internal standards and business priorities within established procedures to meet customer-driven needs.

- Ability to collaborate across functional boundaries and corporate matrices to move tasks forward and resolve issues.

- Effective communication and stakeholder coordination skills, with the ability to translate technical concepts for diverse audiences.

- Analytical and solution-oriented mindset for problem-solving within defined objectives and frameworks; contributes to practical process improvements.

- Customer-service orientation with a can-do approach that explains compliance limitations clearly and professionally.

- Ability to influence without authority through sound recommendations and follow-through on commitments.

- Strong work ethic with ability to prioritize a mix of issues, responsibilities, and challenges on a daily basis.

- Team orientation with highly developed cross-functional collaboration skills.

- Demonstrates integrity, adaptability, and sound judgment.

- Treats others with respect and earns trust.

ENVIRONMENTAL WORKING CONDITIONS

• Position is primarily performed on-site and manufacturing environment.
• Regular interaction with employees, contractors, customers, auditors, and government representatives regarding cybersecurity and compliance matters.
• Requires frequent use of computers, monitors, and other office equipment for extended periods.

- Majority of time indoor under office conditions in a climate-controlled setting with fluorescent & natural light.

Travel: 35%, domestic