Patient Care Coordinator

The Patient Care Coordinator (PCC) plays a vital role in supporting patient care and clinic operations by acting as a liaison between patients, healthcare providers, attorneys, surgery centers, and external healthcare organizations. This position ensures seamless communication, efficient workflows, and a high standard of patient support across all interactions.

While all coordinators share the same commitment to patient care excellence and operational efficiency, daily responsibilities may vary depending on department assignment.

Key Responsibilities

• Serve as the primary point of contact between patients, providers, attorneys, and third-party organizations

• Ensure timely and accurate communication across all stakeholders

• Support clinic operations through administrative and coordination tasks

• Collaborate cross-functionally with internal teams to ensure continuity of care and successful patient outcomes

• Maintain compliance with HIPAA regulations and internal policies 

Department-Specific Responsibilities

1. Procedure Scheduling

• Coordinate and schedule injections, procedures, and treatments via inbound and outbound calls

• Communicate with patients, attorneys, and medical facilities to confirm appointments

• Send confirmation details and instructions to patients

• Notify Case Managers (CMs) once scheduling is completed

2. Recommendations Coordination

• Prepare and distribute provider recommendations, treatment plans, and follow-up instructions

• Review physicians’ schedules and generate reports and Rx forms

• Send recommendations to attorneys and authorized parties via email

3. Liens Administration

• Obtain, process, and maintain lien-related documentation

• Communicate with patients and attorneys via phone and email to gather required documents

• Ensure all intake forms, agreements, and records are properly completed and stored

4. Surgery Liens Coordination

• Prepare and distribute surgery center lien agreements and related documentation

• Communicate primarily via email with attorneys and authorized representatives

• Escalate communication to phone calls when necessary

5. Medical Records Coordination

• Process and send medical records to external providers such as therapists and specialists

• Ensure all documentation is transmitted accurately via email or fax

• Maintain strict compliance with HIPAA and clinic policies

6. Appointment Scheduling

• Coordinate follow-up appointments and manage provider calendars

• Ensure patients receive timely reminders and updates regarding upcoming visits

7. Prepping Chart

• Contact attorneys and patients by phone to request and obtain medical records and relevant documentation.

• Handle a high volume of calls and emails while meeting established deadlines and productivity expectations.

Additional Responsibilities

• Perform other patient care and administrative duties as assigned

• Adapt to changing operational needs, staffing requirements, and clinic priorities

Qualifications :

• Strong communication skills (verbal and written)

• Ability to manage multiple tasks and prioritize effectively

• High attention to detail and organizational skills

• Experience in healthcare, legal, or administrative roles is preferred

• Ability to work collaboratively in a fast-paced environment

• English C1 - C2