CST

JD- Customer Service Associate (Insurance)

What would be the roles and responsibilities

• Assisting customers in the sale of a range of financial products on call.

• Providing complete information about the product to the customer.

• Solving all product or service related issues of the customers via calls & emails.

• Reaching productivity that meets job standards, while working with speed and accuracy.

• Meeting and exceeding SLA targets as assigned periodically.

• Ability to learn about products and services and describe/explain them to prospects.

• Understanding customer requirements and closing sales.

• Responding in a timely and effective manner to all internal communication.

What we are looking for in a candidate

• Should be Confident & Dynamic.

• Should have a bent towards Customer Satisfaction.

• Excellent interpersonal and listening skills

• Should be efficient in converting customer interest into sales.

• Good negotiation skills.

• Team Player

• Quick learner, creative and achiever.

• Passionate about work output

Desired Skills and Experience-

• SSC or higher education.

• Minimum 6 month call center experience . (preferred from Insurance background)

• Ability to communicate effectively in Hindi & English language.

• Basic computer skills.

Work Location- Noida (Work from Office)

Shift Timings - 9AM-6PM

                         12PM-9PM

Working Days - 6 Days working (1 Roster off)

Training-

7 Days Training + 3 OJT