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KI

(CSSNA) Service Parts Associate - Level I

KYYBA, Inc
  • 🇺🇸 United States
  • On-site
  • Mid level
  • 1 day ago
  • Pension
1 day ago
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Job Title:((CSSNA) Service Parts Associate - Level I)
 
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. 
 
Job Description
Job Summary
Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.


Key Responsibilities
Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations. Uses appropriate personal protective equipment.
Carries out customer parts counter duties under moderate supervision, including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, and handling cash, check, and credit card transactions.
Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner. Escalates customer issues to more senior parts personnel or supervisor when needed.
Maintains a neat and clean appearance in the customer parts area and parts warehouse.
Supports other parts personnel in sourcing and locating complex parts requests or finding alternatives under moderate or direct supervision.
Utilizes various systems, catalogs, other resources, and collaborates with technicians to identify and procure parts in the most cost- and time-efficient manner.
Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
Performs other duties under moderate supervision that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management-related tasks, core processing, or other parts-related duties as assigned by management.


Qualifications and Competencies
Order Processing
Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification, and resolution to ensure orders are fulfilled to customer requirements.
Order Life Cycle Systems Knowledge
Demonstrates the steps within each system screen to process customer orders, order modifications, and respond to customer queries to ensure accurate and timely order processing and query resolution.
Communicates Effectively
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Ensures Accountability
Holding self and others accountable to meet commitments.
Action Oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Customer Focus
Building strong customer relationships and delivering customer-centric solutions.
Warehouse Inventory Control
Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
Optimizes Work Processes
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Customer Support
Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
Interpersonal Savvy
Relating openly and comfortably with diverse groups of people.
Education, Licenses, Certifications
High school diploma or certificate of completion of secondary education, or equivalent experience to the extent such experience meets applicable regulations.
Proficiency in Microsoft applications, generating reports, and advanced-level computer skills.
This position may require licensing for compliance with export controls or sanctions regulations.


Experience
Requires some work experience or an intermediate level of knowledge obtained through education, training, or on-the-job experience.


Top 3 Skills you are looking for:
1. Inventory Control
2. Shipping and Receiving
3. Multitasking
Location: (Nashville,TN)
Disclaimer: 
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665
 
Rewards:
Medical, dental, vision
401k 
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client 
 
 
SELECT AWARDS
  • An INC 5000 company for 10 years
  • Corp! Michigan Economic Bright Spots 
  • Crain’s Detroit Business Top Staffing Service Companies in Detroit
  • TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
  • Best of MichBusiness winner in HR Wizards & Partnerships
  • Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
  • 101 Best & Brightest Companies to Work for in Michigan
 

(CSSNA) Service Parts Associate - Level I · KYYBA, Inc

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