PG
CSC Customer Service Rep I
Pride Global
- 🇺🇸 United States
- On-site
- 4 hours ago
- CCTV
- LPN
- Pension
4 hours ago
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Job Details:Â
Schedule: Thursday–Monday, 2:00 PM–10:30 PM
Location:Â Dallas, TX 75246
Job Type:Local contract
Contract Length:6 Months
Pay Range:$12.35 – $16.37/hour*
Job Summary
We are seeking a Customer Service Representative II to support customer service, communications, dispatch, and operational activities within a healthcare environment. This role will handle calls from patients, visitors, employees, and the public; document and dispatch service requests; monitor environmental systems; and assist with patient transporter workflow.
Key Responsibilities
- Answer and manage internal and external customer calls professionally.
- Document, prioritize, and dispatch work/service requests.
- Monitor doors, gates, parking lot intercoms, CCTV, and environmental alarms.
- Assist with workflow and assignments for patient transporters.
- Provide support during difficult customer interactions and help resolve conflicts.
- Assist with departmental projects and process-improvement initiatives.
- Provide feedback to leadership to improve efficiency and service quality.
- Work effectively in a fast-paced, team-oriented healthcare environment.
- Perform other duties as assigned.
Required Qualifications
- High School Diploma/GED equivalent.
- 1+ year of customer service or administrative support experience.
- Strong verbal and written communication skills.
- Excellent customer service and problem-solving abilities.
- Ability to handle stressful situations professionally.
- Basic proficiency with Microsoft Office.
- Ability to read, write, and understand English.
- Healthcare, call center, dispatch, or hospital experience is preferred.
#PHCNonClinicalZip
For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.
CSC Customer Service Rep I · Pride Global