Customer Advisor (Dutch)

David Kennedy Recruitment is working with a global hospitality technology group that is seeking to onboard aCustomer Advisor to join their team.

Position: Customer Advisor

Location: Athens, Greece 

Work model: Hybrid

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle customer enquiries through email ticketing, inbound and outbound calls, Live Chat and WhatsApp, according to operational schedules and assigned support channels

• Develop strong knowledge of the Zenchef and CoverManager platforms to provide accurate, timely and high-quality technical support

• Process a high volume of daily customer requests efficiently by identifying needs and providing prompt solutions

• Identify and escalate complex technical issues and billing-related requests when required

• Handle customer information responsibly and with appropriate sensitivity

REQUIREMENTS:

• Native or fluent Dutch (C1+) with excellent written and spoken communication skills

• English B2 minimum

• Previous experience in customer service, hospitality, or customer relations

• Strong customer-focused mindset with excellent communication skills

• Excellent written communication for email support

• Strong active listening and problem-solving skills

• Good computer literacy

• Ability to manage multiple tasks and prioritise effectively

• Ability to work efficiently in a fast-paced environment

• Understanding of handling sensitive customer data

• High level of empathy, particularly in time-sensitive hospitality situations.

BENEFITS:

• Access to corporate gym facilities

• Daily performance allowances based on office or hybrid presence

• Performance-based bonuses and additional incentive programs

• Structured onboarding and training support

• And many others!!!