IT Operations Practitioner

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Accion Labs is privately-held, venture-funded and has a hands-on management team that believes in execution and outcome.

Role:-IT Operations Practitioner

Qualifications and experience necessary:

·Degree in Computer Science (or equivalent)

·Minimum 3 years’ experience in an IT Application Support/Maintenance or Development environment

·Strong analytical skills

·Ability to multi-task in a fast paced environment

RESPONSIBILITIES:

·Provide second and third level troubleshooting and root cause analysis of production related incidents in accordance to the Service Level Agreements

·Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual

·Provide permanent fixes to defects that are identified in the application

·Provide and maintain Application Availability.This includes ensuring that the application is active and operating as defined in the Service Level Agreements

·Facilitate outage investigation/restoration of service to Production Environment.Organize and participate in conference calls, meetings, etc. needed to facilitate the investigation of Production outages/problems and the subsequent restoration of service.

·Work with third party vendors to resolve and/or implement patches for the resolution of defects related to third party software

·Participate in Production Operations Support including Application Monitoring, Maintenance and Restoration activities

·Establish and practice business continuity and disaster recovery procedures to ensure recovery capability

SKILLS REQUIRED:

Mandatory:

·Java / J2EE

·Java Script

·Web Application Framework ( preferably SPRING)

·Web services ( SOAP, XML)

·UNIX

·Weblogic server

·PL/SQL / Stored Procedure

·Oracle DB (Working Knowledge)

Other Preferences

·Informatica

·Crystal Report

·Build Forge ( Scheduling application)

All your information will be kept confidential according to EEO guidelines.