CRM Data Executive Part-Time 12 Months FTC

At IGD,we’re proud to be a Great Place to Work, where people can grow, lead and make a difference. 

That’s where you come in. 

We’re looking for apart-time CRM Data Executiveon a fixed-term contract to help keep IGD’s customer and company dataaccurate, compliant and ready to use. Working across Microsoft Dynamics 365 CRM, Microsoft Customer Insights, Power BI and Dotdigital, you’ll manage day-to-day CRM data, buildcampaign and eventaudiences, and help prevent recurringdata issues. 

This role is Part-Time, Monday to Thursday, with two days a week in our Watford office. 

Whatyou’ll do 

• Maintain accurate Contact and Company records in CRM, including validation, approvals, updates and data cleansing. 

• Create and manage customer segments and audience lists for campaigns, events, webinars, products and membership activity. 

• Prepare, upload and reconcile approved audience files in Dotdigital, applying consent, suppression and audit checks. 

• Investigate and resolve duplicate, incomplete, inaccurate or outdated data, including CRM and data-sync issues. 

• Run data-quality checks, report recurring issues and support CRM governance, standards and process documentation. 

• Provide practical CRM data support to Marketing, Sales, Client Success and other teams. 

Whatwe’re looking for 

• Experience maintaining customer and company data in Microsoft Dynamics 365 CRM, Dataverse or a similar platform. 

• Experince of working in a B2B environment
• Strong data-quality skills, including validation, cleansing, deduplication, reconciliation and issue investigation. 

• Confident Excel user, comfortable working with large datasets, lookups, pivot tables and data checks. 

• Experience creating customer or marketing audiences from a brief, with an understanding of consent, suppression and UK GDPR. 

• Highly organised and detail-focused, with clear communication skills and confidence supporting non-technical colleagues. 

• Proactive improvement mindset; experience with Power BI, Power Query, Power Automate, Dotdigital, event, membership or subscription data would be beneficial. 

The rewards 

We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered & trusted to manage your time. 

The location 

We areoperating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles fromCentral London. 

Our behaviours 

We’re hungry for better  

We solve it together 

We make it happen  

We say what needs to be said               

More about our people 

We’re looking for inspiring professionals; talented people whoseek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for ourclients and themselves. 

Weseek and attract thevery best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We welcome applications from diverse candidates.Please discuss any adjustments that you mayrequire throughout theselection and assessment process. 

More about IGD 

We are a strategicinsight foresight and learning organisation. Here to unite the industry andbenefit society. We invest all our profit into Social Impact.  

We foster collaboration through a broad range of forums, bringing together businesses, policymakers, and thought leaders. Byproviding evidence-based insights, credible research, and strategic foresight, we help organisations make informed decisions thatbenefit their operationsand contribute to the collective good of society.