CRM Data Coordinator

Titlle: CRM Data Coordinator

Locations:Kansas City, MO (Onsite)

About the Role

We’re looking for a detail-oriented CRM Data Coordinator to help maintain the accuracy and integrity of company, prospect, contact, and deal data across HubSpot and ServiceNow.

In this role, you’ll serve as a key point of contact for CRM data requests from Sales and Marketing. You’ll help ensure records are entered correctly, duplicates are identified and resolved, account relationships are properly maintained, and data flows accurately between systems.

This is a great opportunity for someone who enjoys working with data, solving problems, staying organized, and collaborating with multiple teams.

What You’ll Do

• Process company and CRM data entry requests from Sales and Marketing.
• Enter and maintain accurate company, prospect, contact, opportunity, and deal information in HubSpot and ServiceNow.
• Verify new prospects against existing records to prevent duplicates.
• Identify and clean up duplicate or inaccurate CRM records.
• Maintain proper parent/child account relationships and correctly associate prospects, channel partners, vendors, and contacts.
• Ensure company Rules of Engagement and assignment processes are followed.
• Enter and maintain HubSpot deals to support accurate integration and data flow into ServiceNow.
• Ensure deal, opportunity, and financial data is accurately entered and appropriately tagged.
• Process bulk prospect and contact uploads.
• Perform ongoing CRM data cleanup and resolve cross-system data issues.
• Partner with IT Development on system, property, and process changes to help prevent data loss, duplication, or workflow issues.
• Support administrative responsibilities and special projects as needed.

What We’re Looking For

• High school diploma or equivalent.
• Previous experience in data entry, order processing, customer service, telecommunications, or a related area preferred.
• Basic familiarity with CRM platforms such as HubSpot, Salesforce, or ServiceNow.
• Strong attention to detail with a high level of accuracy.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively across departments.
• Critical-thinking and problem-solving skills.
• Willingness to learn new systems and processes.

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $20 - $25/hr

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.