Crew Services Manager (Trip Interview)

Disney Worldwide Services

Location not stated

Manager or above

9 months ago

Job Description

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.
As the Crew Services Manager, you will manage the shipboard Crew Office operation including Crew berthing, travel, cabin inspection, and mail. You will be responsible for all Crew Customs and Immigration papers to accurately manifest the Crew and for Crew Movement in any port of call. You will work closely with all division heads to seamlessly and consistently communicate all travel, movement and any issues related to the Crew.

You will report to the Manager Guest Service

Level: Officer

Responsibilities

Manage the operation of the Crew Services Office including leadership of the Crew Services Assistant
Oversee the safe keeping of all Crew passports, medicals, and visas
Work closely with shore side travel and logistics to coordinate all Crew movement
Problem solve Crew related issues including conflicts with port of call entries
Train new Crew on Onboard Internet Services and act as point of contact for internet-related concerns.

Basic Qualifications

Minimum one year experience in a shipboard crew office or crew logistics position
Previous experience working with US Immigration and US Customs regulations for cruise ships
Computer proficiency with data bases, spread sheets, and word processing systems.
Experience with hotel or shipboard reservations systems

Preferred Qualifications

Work equivalent or degree in Hotel, Travel, or Tourism Management preferred

Additional Information

This is a SHIPBOARD role.
You must:

Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan
Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Your Responsibilities:

Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
Complete a pre-employment medical
Obtain a criminal background check
Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

Segment: Disney Parks, Experiences and Products
Business: Disney Cruise Line
Category: Maritime and Cruise Operations
Job Type: Full Time

Crew Services Manager (Trip Interview) · Disney Worldwide Services

Auto apply with Likeremote