Crew Services Assistant (Trip Interview)

Job Description

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today. 
 

Responsibilities

• Works with Crew Services Manager in seeing to a seamless experience for the Crew when using the Crew Office.
• Responsible for all administration support for Crew Services Manager including Crew sign-on process, Crew Port Papers, issuing Crew IDs, checking and updating passport & visa information
• Prepares sign-on packages for Human Resources 
• Cash handling for Crew
• Maintain a cash float of at least $10,000 US; responsible for cash handling, currency exchange and balancing monies 
• Responsible for providing services and support to the Crew in the forms of communication, travel, general information, and signing on and off the vessel
• Preparing clearance paperwork based on port requirements
• Administrative tasks regarding Crew embarkation & debarkation
• Provide internet support for Crew including personal one-on-one assistance, assisting with personal devices connecting to Wi-Fi.
• Assist with training new Crew on how to use Onboard Internet Services
• Overall support of the Crew Services Manager
• Assist the Guest Services operation, if required

Basic Qualifications

• Minimum 1 year of related Guest Services experience
• Strong Guest Services knowledge
• Familiarity with front office computer software and proficiency in common software such as MS Word and Excel
• Excellent written and verbal communication skills
• Ability to work in a fast paced, multi-tasked environment
• Ability to deal with multiple, often difficult situations simultaneously
• Ability to manage own time & prioritize tasks

Additional Information

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel 
• Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan 
• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control 
• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations 

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this) 
• Complete a pre-employment medical 
• Obtain a criminal background check 
• Bring approved work shoes 

• Segment: Disney Parks, Experiences and Products
• Business: Disney Cruise Line
• Category: Hotel and Resorts
• Job Type: Full Time