Credit Loan Collection Manager - Global Payment - Indonesia

About the team

The Global Payment team of ByteDance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.

Responsibilities

• Team Management
• Build and manage the collection team to ensure the efficient operation of the team. Regularly assess and optimize the team's talents.
• Set team goals and work plans, monitor the work progress of team members, and provide necessary guidance and training.
• Collection Strategy and Execution
• Develop and implement effective collection operation strategies and processes to improve the recovery rate of collections.
• Monitor the quality and effectiveness of the collection work, and adjust the collection strategies in a timely manner according to the actual situation.
• Compliance Management
• Ensure that the collection work complies with laws, regulations, and the company's compliance requirements. Conduct regular inspections and give early warnings to avoid complaints.
• Conduct compliance training for team members to strengthen their compliance awareness.
• Procurement and Management of Collection Agencies
• Assist in procuring appropriate collection agencies and establishing a good cooperative relationship.
• Conduct goal setting, performance tracking and evaluation of the collection agencies, and promptly solve the problems that arise in cooperation.
• Data Analysis and Reporting
• Collect and analyze collection data to provide a basis for the formulation and adjustment of collection strategies.
• Write collection reports to report the progress and results of the collection work.

This role will be based onsite at our office and will require a 5-day onsite work arrangement.

Minimum Qualifications

• Bachelor's degree or above, majoring in finance, law, or related fields.
• Have more than three years of work experience related to collections, with front-line collection operation experience.
• Be familiar with the collection environment in the Southeast Asian market.
• Possess good communication, coordination, and negotiation skills, and be able to effectively cooperate with different departments and institutions.
• Have the ability to communicate in Bahasa Indonesian and English in order to communicate with vendors and stakeholders within the country.

Preferred Qualifications

• 5 years and above work experience in collection in digital lending industry, with more than 2 years of management experience in a front-line collection team with more than 30 people.
• Candidates with data analysis skills are preferred.