Credit Controller Global Grade 07

Key Outputs

• Manage customer accounts, including opening new accounts, monitoring credit limits, following up on outstanding payments, allocating receipts, and resolving account queries.

• Allocate customer payments accurately and timeously.

• Process and maintain customer credit limits on the system.

• Distribute customer statements on a regular basis.

• Monitor and control cash accounts.

• Block, unblock and open customer accounts on the system, including the setup of new accounts.

• Process customer-related transactions accurately and timeously.

• Liaise with customers regarding outstanding payments, account queries and related matters.

• Prepare and maintain accurate cash collection forecasts.

• Ensure that invoices are supported by the correct documentation required for payment.

• Ensure that all required documentation is submitted to customers on a weekly basis to minimise backlogs and prevent payment delays.

• Work closely with the parts and service teams to resolve customer queries promptly and minimise delays in payment.

• Monitor outstanding debtor balances and proactively follow up on overdue accounts to support cash-flow objectives.

• Build relationships with the customers and relevant stakeholders for ease of reference when interacting on account queries (internal and external stakeholders)

• Actively participate and contribute to BBS initiatives that create a sustained environment for healthy debtors’ days and account management for the region

Qualification, Experience and Competencies

• Grade 12 / Matric

• Valid driver’s licence

• Two to three years’ experience in a debtors / accounts receivable environment

• Strong verbal and written communication skills

• Strong interpersonal and relationship-building skills

• Effective time-management, organisational and decision-making skills

• Well disciplined and self-starter

• Ability to work accurately under pressure and meet deadlines

• Customer-focused with the ability to professionally manage payment follow-ups, resolve account queries and build sustainable professional relationships

• Experience with customer and financial systems such as SAP, SAP Ariba, JDE or similar systems would be advantageous