Credit & Collections Specialist (USA)

Job Title: Credit & Collections Specialist

Location: Kennesaw, GA

Pay Range: $23 - 27/hr, W 2

Duration: 6 Month Contract

This position has a hybrid work arrangement with scheduled days in the office combined with days available to work from home, after initial training.

Summary:

• Manage a portfolio of customer accounts, drive collection efforts, and resolve complex customer issues related to billing, pricing, cylinder discrepancies, and cash applications.
• Act as a consultant to identify credit risks and maintain strong customer relationships.
• Position includes a hybrid work arrangement after initial training.

Responsibilities:

• Prioritize portfolio to maximize collection benefits and secure timely remittances.
• Contact customers regarding past-due invoices and obtain future payment information.
• Identify account risks, spot AR trends, and monitor for indicators of delinquency.
• Perform routine reviews and releases of sales orders.
• Create, investigate, and resolve disputes from initiation to final resolution.
• Maintain quality relationships with branch managers, account managers, and other stakeholders.
• Escalate significant matters to the Accounts Receivable Supervisor and up.
• Maintain meticulous records of all conversations, emails, and follow-up actions.

Requirements:

• HS Diploma or equivalent.
• Minimum 3 years of experience in customer experience analytics, credit & collections analytics, financial or operational reporting, or business/data analytics.
• Demonstrated experience creating reports, dashboards, and analytical insights.
• Hands-on experience with large datasets and translating data into actionable business insights.
• Proven ability to manage multiple priorities, projects, and deadlines independently.

Preferred Skills:

• Bachelor’s degree in Accounting, Finance, Analytics, or Engineering-related field.
• Strong analytical and critical-thinking skills.
• Advanced proficiency in Excel (pivot tables, formulas, data modeling).
• Working knowledge of Power BI or similar business intelligence and data visualization
  tools.
• Strong written and verbal communication skills.
• Ability to train, coach, and support end users on tools and processes.
• Strong organizational skills with attention to detail and data accuracy.

Benefits:

• Opportunity to work in a fast-paced, continuously evolving environment.