Medical Consultant - Investigations

Medical Consultant to Investigation Committee  - 2 positions (0.2 - 0.6 EFT) 

The College of Physicians and Surgeons of Manitoba  

Position Summary: 

Reporting to the Assistant Registrar, Complaints and Investigation, the Medical Consultant assists with resolving complaints received by CPSM in relation to registrants. This includes investigating relevant issues and preparing a report for consideration by the Investigation Committee in their reviews.  

Duties & Responsibilities: 

• Review of complaints made against registrants of CPSM, including: 

• Assessing for jurisdictional issues 

• Assessing privacy issues (legal authority of the complainant to access patient personal health information) 

• Identifying matters which require legal advice 

• Directing CPSM staff with respect to processing the complaint and collecting the relevant information required to address the issues raised. 

• Communication with complainants, registrants and others, as required, to address relevant issues: 

• Assuring letters to registrants include specific issues of concern that are to be addressed 

• Assuring the letter to the complainant explain the process and/or limitations on the review 

• Investigating the concerns raised, including: 

• Reviewing the complaint and response from the registrant,  

• Reviewing the follow up response from the complainant, where applicable 

• Reviewing medical records to summarize the relevant care 

• Interviewing registrants and complainants, where necessary, to ensure their perspective on relevant issues are addressed. 

• Gathering other information as necessary to address the relevant issues, including from third parties. This includes Interviewing 3rd parties, where appropriate. 

• Obtaining expert opinions where necessary, including formulating questions for their consideration. 

• Working in collaboration with legal counsel to ensure all applicable legal or process issues are considered. 

• Preparation of an Investigator’s Report detailing all relevant information for the Investigation Committee, including: 

• An overview of the circumstances and concerns raised 

• A review of the medical record and other applicable documents 

• An analysis of the issues raised including whether the care and/or conduct appear to meet the expected standard 

• Any other information that may impact the Committee decision on the matter 

• Attendance at Investigation Committee meetings to provide information or clarification as requested by the Committee 

• Assistance to the Assistant Registrar, as required 

• Other duties as assigned 

Qualifications: 
 

Education & Experience: 

• A physician with a minimum of 8 years of clinical experience. Experience in surgical specialties would be an asset, but broad range of clinical experience will be considered  

• Practice in and familiarity with healthcare in Manitoba would be preferred 

• Must be eligible for full registration and licensure in Manitoba 

Skills and Knowledge: 

• Impeccable ethics and professionalism 

• Knowledge of the standards which govern the practice of medicine in Manitoba 

• Demonstrated ability to work collaboratively 

• Excellent organization, time management and planning skills, including the ability to work and problem solve independently within general guidelines and with multiple deadlines 

• Proficiency with computers, including digital document management and basic keyboarding and Office 365 skills for basic communications 

• Demonstrated report writing skills for a multi-disciplinary audience 

• Ability to deal with confidential information that may not be shared internally or externally 

• Professional communication and interpersonal skills to build and maintain rapport with stakeholders at all levels 

• Ability to adhere to applicable policies and procedures in the Complaints and Investigation Department  

Performance Standards: 

• Impeccable ethics and professionalism 

• Completes work with accuracy and appropriate detail and within prescribed deadlines 

• Completes work in collaboration with other members of the multidisciplinary team  

• Treat complainants and registrants with respect  

• Maintains strict confidentiality  

• Ensures communications are clear and concise  

• Follows policies and guidelines  

• Seeks guidance from the Assistant Registrar where appropriate 

Please state your preference for full time equivalent between 0.2 -0.6.

Open until filled