Court Support Specialist

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. 

Job Overview:

TheCourt Support Specialist is a Phoenix-based, in-office role focused exclusively on supportingArizona court operations. This position partners closely withArizona courts andlegal court runners to ensurecourt filings are received, processed, and accurately uploaded into our proprietary system in a timely manner.

This role requires frequentprofessional communication with court personnel and internal teams, requiring strongattention to detail when preparinglegal paperwork, tracking document retrievals, andprocessing court records. The ideal candidate is organized, proactive, and comfortable managinghigh-volume court tasks in a fast-paced environment.This is a 100% onsite role in our Phoenix office.

Key Responsibilities:

• Court Liaison: ContactArizona courts for individual orders and status updates, resolving issues related tolegal filings and retrievals.
• Legal Documentation: Prepare paperwork and ensure propercourt fees are included for document retrieval and submissions.
• Document Lifecycle Management: Process, review, and organize retrieved copies from court, ensuring accuratedata entry into internal systems.
• Internal Team Coordination: Work directly withcourt runners to navigate court timeframes, requirements, and troubleshoot delays.
• Court Website Navigation: Navigate and interpretArizona court dockets and websites to locate case documents and filing information.
• Professional Outreach: Communicate accurately via phone, email, andMicrosoft Teams with court personnel, runners, and attorneys.
• System Management: UtilizeSkye (in-house application) to track document progress, add detailed case notes, and maintain high accuracy.
• Volume Handling: Manage incoming/outgoing calls related todocument statuses and relay updates to internal teams
• Process Improvement: Collaborate with the team to identify and resolve bottlenecks in thecourt document lifecycle
• Perform other job-related duties as assigned.

Qualifications:

• High school diploma / GED required (Legal experience preferred).
• Prefer 1+ years ofcustomer support / call-center / retail experience in a service-oriented position.
• Strong communication skills, both written and verbal, with a focus on professional phone etiquette.
• Tech Savvy: Comfortable usingTeams/Zoom for outbound calls and chats, andOutlook for emails.
• Proficient inMicrosoft Office suite (Outlook, Teams, Excel, Word) andonline fax
• Document Manipulation: Experience working with and editingPDFs.
• Detail-Oriented: Ability to perform repetitivedata-entry tasks with a high degree of accuracy.
• Ability to read, write and speak English fluently.
• Quick learner and willing to learn and grow within thelegal support field

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Starting Pay: $17.00 to $17.00 per hour 

Job Type: Full-time, Monday through Friday, in-office in the Camelback Mountain area, 8:00 AM–5:00 PM