IL
Corporate Real Estate Analyst
ICONMA, LLC
🇺🇸 United States
On-site
4 days ago
$42.22 – $47.22 / hour
- Envoy
- Outlook
4 days ago
Not enough detail in this posting to match
Responsibilities:
- Welcome Desk
- Cover the Welcome Desk during business hours, providing a welcoming experience for customers and guests, ensure they're promptly signed in and badged in accordance with Client guest policy
- Greet visitors and employees, CRE’s customers, engaging in conversation upon arrival and departure
- Take good care of the Welcome Desk/reception area, making sure it's clean and well maintained and no deliveries are left unattended
- Safety
- Make the safety of our customers your first priority
- Know and be able to implement emergency response plans
- Ensure all employees badge in, no tailgating
- Escalate safety concerns as appropriate
- Coordinate visitor check-ins (badging) and security procedures using the Envoy visitor management
- Courtesy
- Cultivate a positive vibe through fun and engaging activities at the front desk
- Provide surprise and delight customer opportunities to create a great workplace experience
- Turn the office into a community through activities and interactions that bring people together
- Assist with scheduling and managing meeting rooms, including arranging necessary equipment, supplies and catering for All Hands events
- Assist with receiving deliveries of all external and inter-office mail and support employees on all mail and shipping requirements as needed
- Provide direction and information to visitors (employees, customers, guests) to help acclimate them to the office and surrounding area
- Ensure timely and professional responses/communications to internal and external stakeholders
- Assist with the office ticketing system and follow up on ticket status, assigning tickets to the correct CRE team member or rerouting to correct department, ensuring no dead-ends
- Answer questions from customers related to the building, including wayfinding, policies and procedures, and etiquette. Support new hires, with support and guidance on CRE services and a warm hand-off to other teams that can provide support (e.g. IT)
- Community
- Develop and execute internal communication strategies, disseminating important information and fostering employee engagement through a variety of communication channels
- Act as a conduit for interdepartmental communication, facilitating cohesion and collaboration
- Create engaging and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools
- Ownership of onsite event planning and execution, ensuring seamless experiences for all attendees
- Capture through photos moments to promote organizational culture and camaraderie
- Create marketing materials and promotional efforts, leveraging social platforms to generate excitement
- Manage event logistics and budgets meticulously, maximizing resources while delivering memorable experiences
- Gather post event feedback for future event enhancement
Requirements:
- Customer facing experience is essential and hospitality background a must
- 5 years of experience preferred
- Bachelor's degree
- Excellent verbal and written English and communication skills, social media savvy
- Outstanding interpersonal and multi-tasking skills are required
- Adept at dealing with difficult customers or situations, ensuring a successful outcome for both the customer and CRE
- Skilled at developing personal relationships with customers, peers and business partners
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Corporate Real Estate Analyst · ICONMA, LLC