Coordinator, Solutions

Job Description
Our company is seeking a Coordinator, Solutions to join our dynamic Enterprise team. In this role, you will work closely with various businesses across Sony Music supporting them and their artists and labels within The Orchard's supply chain and systems, overseeing key elements of the client experience, and synthesizing interactions across departments. You will be responsible for providing a centralized, solutions-based voice in support of these businesses as they work within The Orchard ecosystem and will supervise the comprehensive client onboarding process, focusing on a positive first experience and ongoing operational questions and concerns. This is a highly responsible role that requires proactive problem-solving skills, a keen eye for detail, and a love for all types of music.

What You'll Do:

• Serve as a representative of The Orchard's administrative teams (including legal, finance, and operations) to both Sony Music business units and their artists and labels, addressing issues, gathering feedback, and advocating for Sony Music business unit needs within the organization.
• Act as point of contact for questions pertaining to operational functions across the organization, serving as a focal point of information and defining internal processes and procedures.
• Understand how to troubleshoot problems effectively and identify the right teams to interact with in order to get reliable solutions and answers.
• Advise on digital product supply chain and operations, and manage complex digital release set-ups in accordance with client and campaign specified needs (QC, timed releases, rights management, etc.)
• Assist with the setup and day-to-day management of distribution and publishing agreements across business units, incl. advance payments, tracking of new deliveries and terminations.
• Focus on clear, solution-based responses to internal and external queries regarding client questions.
• Ability to handle high volume inbound needs from clients and ensure they are being addressed in a timely manner.
• Assist in the training and continued education of Sony Music team members working within the Orchard systems, across all applications.

Who You Are:

• Multi-tasker with supreme attention to detail, follow-through and effective prioritization.
• Patient and empathetic.
• Effective communicator on phone, email, and in person.
• Resourceful, problem solver, and takes initiative - an expert and motivated troubleshooter.
• Spanish language skills preferred, but not required.