Coordinator, Institutional Effectiveness

SUMMARY

In support of the university’s mission and objectives, the Coordinator provides professional administrative, operational, and project coordination support to the Senior Director of Institutional Effectiveness in advancing the University's assessment, accreditation, strategic planning, institutional research, and continuous improvement efforts. The role coordinates departmental operations, maintains institutional effectiveness records and systems, assists with data collection and reporting, facilitates communication among academic and administrative units, and supports the successful execution of institutional effectiveness projects in accordance with university priorities and accreditation requirements. 

Project Coordination & Institutional Effectiveness Support

• Coordinates departmental projects by tracking timelines, deliverables, milestones, and follow-up activities to support institutional effectiveness initiatives. Schedules and coordinates meetings, prepares agendas, records meeting notes, and monitors action items to facilitate project completion.
• Provides administrative and operational support to the Senior Director in strategic planning, assessment, accreditation, and institutional improvement initiatives.
• Coordinates project communications and assists with preparing presentations, reports, and supporting materials.
• Maintains departmental calendars for assessment, accreditation, strategic planning, and reporting deadlines to support timely completion of institutional effectiveness activities.

Assessment, Accreditation & Data Management

• Assists with coordinating the University's annual assessment and planning cycle.
• Maintains institutional effectiveness and assessment management systems, ensuring information is current and accurate.
• Collects, organizes, and compiles assessment and institutional data for reports and accreditation activities.
• Assists with preparing accreditation documentation, evidence files, and compliance records.
• Follows up with academic and administrative departments regarding assessment submissions and reporting deadlines.

Office Administration & Financial Support

• Coordinates meetings and travel arrangements.
• Assists with departmental budget tracking and financial record maintenance.
• Maintains departmental files, records, and document retention systems.
• Maintains office supplies and coordinates departmental administrative operations.

Communications & Customer Service

• Maintains departmental intranet and internal communication resources.
• Responds to inquiries from faculty and staff and serves as a resource by directing questions and facilitating communication among university departments. 
• Coordinates logistics for workshops, assessment training sessions, and departmental meetings.
• Drafts and distributes departmental communications, announcements, meeting materials, and informational resources.
• Other Duties
• Performs other duties as assigned.

Qualifications

EDUCATION

Bachelor's degree from an accredited institution required.

EXPERIENCE

3 + years’ experience in administrative, project coordination, or higher education required. Proficiency with Microsoft Office Suite, particularly Excel, Word, PowerPoint, and Outlook. Experience supporting accreditation, assessment, institutional research, or strategic planning in higher education preferred.

ESSENTIAL COMPETENCIES 

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times. 
• Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
• Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Confidentiality – Maintains the necessary confidentiality and discretion required for the position
• Continuous Improvement – Implement or brainstorm ways to optimize a process.
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Results Orientation & Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
• Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally. 
• Technology – Strong aptitude to learn new technologies as department processes evolve.

ADDITIONAL REQUIREMENTS

• Ability to work non-routine hours during certain times of the year.
• Ability to sit for prolonged periods of time.

Benefits & Perks 

Join a Christ-first university community committed to academic excellence, spiritual growth, and investing in the well-being of its employees. Palm Beach Atlantic University offers a competitive and comprehensive benefits package designed to support your health, financial well-being, professional growth, and work-life balance. 

Health, Wellness, and Retirement 

• Medical, Dental, and Vision Insurance Options 
• Short-Term Disability, Long-Term Disability, and Employer-Paid Life Insurance 
• Employee Assistance Program (EAP) for confidential personal and work-life support 
• Wellness Program, including access to the Greene Complex Health & Fitness Center 
• Retirement Savings Plan with a 7.25% employer match 

Time Away from Work 

• Generous Paid Holiday Time Off, including Good Friday and Easter Monday; the day before and after Thanksgiving; and a two-week Christmas Break.  
• Vacation and Sick Leave 
• Paid Parental Leave 
• Spiritual Retreat Days 

Additional Benefits 

• Tuition Benefit for eligible full-time employees and their dependents for courses at PBA. 

Additional Employee Perks 

• Free parking 
• One complimentary meal per week in the Fraser Dining Hall 
• 10% discount at the PBA Campus Store 
• Commuter discounts for Brightline and Tri-Rail 
• Free admission to the Norton Museum of Art