Coordinator - Field Service Specialist

Coordinator - Field Service Specialist

Pay Range: $35 - $40 per hour, W 2

6+ Month Contract 

Summary:

• Work Mode:Remotein PST or CST time zone

Responsibilities:

• Serve as the primary coordinator for customer service requests, spare parts orders, and field service activities.
• Work closely with customers, service managers, field service engineers, manufacturing facilities, and internal support teams to coordinate service visits.
• Monitor equipment and spare parts deliveries, manage orders, and maintain accurate documentation.
• Process service and spare parts requests, coordinate field service schedules, and create/manage sales orders and projects in SAP.
• Track delivery timelines, support billing and revenue recognition activities.
• Maintain customer records in Salesforce/ServiceMax and ensure compliance with SOX requirements.
• Communicate effectively with customers and manage multiple priorities in a fast-paced service environment.

Requirements:

• Minimum 3 years of relevant experience in service operations, customer service, field service coordination, order management, or a related function.
• Hands-on experience with SAP for sales orders, projects, billing, invoicing, supply chain, or service operations activities.
• Experience working with Salesforce (ServiceMax experience is a plus but not required).
• Strong customer communication skills, both written and verbal.
• Ability to coordinate multiple priorities and work effectively with cross-functional teams.
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office applications.
• English fluency required.
• Ability to work independently in a remote environment.

Preferred Skills:

• Familiarity with spare parts logistics, inventory tracking, and service scheduling.
• Understanding of project management, revenue recognition, and cost planning activities within SAP.
• Strong interpersonal skills with the ability to build relationships across customers and internal teams.
• Adaptability and willingness to learn new systems and processes.
• High attention to detail and quality focus.
• Self-motivated, resilient, and able to perform effectively in a changing environment.
• Customer-first mindset with strong organizational and time management skills.