UI
Contract & Payout Operations Analyst
Ursus, Inc.
- 🇺🇸 United States
- Hybrid
- Manager or above
- 2 days ago
- $51.00 – $61.94 / hour
- Excel
- Pivot Tables
- Salesforce
- POS
- Pension
2 days ago
LOCATION: Austin, TX (Hybrid; 3 days in office/week)
DURATION: 12 Months (possible extension)
PAY RANGE: $51 - $61/hr.
MUST HAVE SKILLS:
- Deal fulfillment experience — hands-on experience shepherding deals through a contracting-to-payout or equivalent fulfillment lifecycle, in a high-volume environment.
- Contract/legal-adjacent experience (non-attorney) — comfort reading and interpreting legal contract language and acting on specific terms; preparing contract drafts, updating contracts, and similar work requiring close attention to detail.
- Exceptional attention to detail and accuracy in high-volume, deadline-driven transactional work, with the ability to follow documented processes precisely.
NICE TO HAVE SKILLS:
- Deal desk experience.
- Highly proficient Excel/spreadsheet skills — lookups, pivot tables, conditional logic, data cleanup, and basic reconciliation.
- Experience scaling processes, programs, or organizations (moving manual work toward automation). Salesforce experience is also a strong plus, given ~80% of the work happens there. A tech background is neutral — neither a requirement nor a disadvantage.
COMPANY:
Our client is a Fortune 500 multinational technology company headquartered in Menlo Park, CA.
POSITION SUMMARY:
This role owns the day-to-day data inputs, tracking, reporting, and transactional execution that keep partner incentive and investment programs running: Salesforce record hygiene, contract intake into internal tooling, supplier onboarding coordination, payout request submission and tracking, recurring report maintenance, and cross-system completeness checks.
The work is high-volume, detail-intensive, and deadline-driven. A single mistyped field can hold up a partner payment, misstate a number in a leadership review, or fail a finance control. The ideal candidate finds genuine satisfaction in a clean, fully reconciled dataset — and in a payout that clears first-pass with no exceptions.
SURROUNDING TEAM & KEY PROJECTS:
The Monetization Incentives team operates scaled incentive programs for partners, agencies, and advertisers. The team develops roughly 50–60 incentive programs per year: eligible partners enroll, are contracted, perform the specific behaviors the program asks of them, have those behaviors validated, and are then paid. This person and the broader team own executing that full deal lifecycle end-to-end — from eligibility and the incentive offer, through supplier onboarding of the partner, contracting, validation, and final payout. Alongside day-to-day execution, the team is tasked with scaling these programs, moving them from offline, CW-leveraged processes toward more automated, at-scale operations.
RESPONSIBILITIES:
- Contracts & Records
- Create, update, and maintain Salesforce records (accounts, contracts, incentive requests, payout records) with full field completeness.
- Run regular hygiene sweeps to identify blanks, stale values, duplicates, and mismatches.
- Input executed contracts and associated data — entity, term dates, caps, approved amounts, GL account, cost center, project, purchasing category, supplier number — into Salesforce and adjacent internal tools, validating each field against the source document.
- Procurement & Supplier Onboarding
- Coordinate supplier setup and onboarding through internal procurement systems; track intake requests from submission through supplier record activation.
- Monitor onboarding and third-party assessment status, escalate blockers, and keep requesters informed of pipeline status.
- Maintain accurate supplier reference data — name, entity, status, supplier ID — and verify consistency across procurement systems and Salesforce.
- Support contract, PO, and non-PO documentation requirements, maintaining a complete and audit-ready file trail.
- Payout Operations
- Prepare and submit payout requests with complete, correctly formatted supporting detail, including invoice descriptions, amounts, currency, dates, coding, and required attachments.
- Perform pre-submission validation to confirm payout amounts fall within contract caps and approved amounts, accounting codes match the parent budget, and the entity matches the contract.
- Track payouts end-to-end from request through approval to payment, maintaining a single source of truth for status and aging.
- Diagnose and resolve rejections and exceptions at root cause, resubmit, and document recurring patterns for prevention.
- Reconcile paid amounts against approved and contracted amounts, escalating variances with supporting detail.
- Partner with Revenue Accounting, Deal Operations, and Finance on documentation requests and month- and quarter-end close support.
- Prepare and submit payout requests with complete, correctly formatted supporting detail, including invoice descriptions, amounts, currency, dates, coding, and required attachments.
- Reporting, QA & Tooling
- Maintain recurring trackers, dashboards, and status reports on a fixed cadence; refresh inputs, reconcile against source systems, and flag variances.
- Produce payout and budget utilization reporting — committed vs. approved vs. paid vs. remaining — at partner, program, and portfolio level.
- Run structured completeness checks against defined criteria before records advance a stage; produce exception lists identifying gaps and owners.
- Reconcile entity data across Salesforce, contract records, procurement and supplier systems, finance systems, and trackers.
- Manage lists, picklists, templates, access requests, intake forms, and queue configuration in internal tools, and document their operation.
- Own open-item logs and follow up with stakeholders on outstanding inputs.
- Maintain current, step-by-step SOPs for all recurring processes as tooling evolves.
TYPICAL DAY-TO-DAY IN THE ROLE:
- Manage high volumes of incoming deals through the full contracting-to-payout lifecycle.
- Create, update, and maintain Salesforce records (accounts, contracts, incentive requests, payout records) with full field completeness; roughly 80% of the work takes place in Salesforce, with the remaining 20% handled offline.
- Update records with a high degree of attention to detail to ensure the right approvals and validations are in place at each stage.
- Input executed contracts and associated data — entity, term dates, caps, approved amounts, GL account, cost center, project, purchasing category, supplier number — validating each field against the source document.
- Coordinate supplier setup and onboarding through internal procurement systems; track intake from submission through supplier record activation, monitor third-party assessment status, and escalate blockers.
- Prepare and submit payout requests with complete supporting detail, and perform pre-submission validation to confirm amounts fall within contract caps and approved amounts, coding matches the parent budget, and the entity matches the contract.
- Track payouts end-to-end from request through approval to payment; diagnose and resolve rejections at root cause, resubmit, and document recurring patterns for prevention.
- Reconcile paid amounts against approved and contracted amounts, escalating variances with supporting detail.
- Maintain recurring trackers, dashboards, and status reports on a fixed cadence; produce payout and budget utilization reporting (committed vs. approved vs. paid vs. remaining) at partner, program, and portfolio level.
- Run structured completeness checks before records advance a stage, and reconcile entity data across Salesforce, contract records, procurement, finance systems, and trackers.
- Partner with Revenue Accounting, Deal Operations, and Finance on documentation requests and month- and quarter-end close support.
- Maintain current, step-by-step SOPs for all recurring processes as tooling evolves, and support efforts to scale programs toward automation.
QUALIFICATIONS:
- 1–3 years of experience in operations, sales/revenue operations, contract administration, procurement, AP/AR support, data entry/QA, or a related field.
- Demonstrated hands-on Salesforce experience; able to navigate objects, list views, reports, and bulk edits independently and explain how records relate.
- Exposure to transactional finance or procurement workflows (invoices, payments, POs, supplier setup, approval routing). Formal accounting background not required.
- Strong spreadsheet skills, including lookups, pivot tables, conditional logic, data cleanup, and basic reconciliation.
- Demonstrated track record of accuracy in high-volume, detail-oriented work.
- Clear, concise written communication; able to flag an issue succinctly with the relevant facts attached.
- Ability to follow documented processes precisely and identify when a process itself is broken.
PREFERRED QUALIFICATIONS:
- Comfort operating in ambiguity across multiple systems that do not perfectly reconcile.
- Demonstrated discretion in handling confidential partner, contract, and financial information.
EXPERIENCE:
- 1–3 years in operations, sales/revenue operations, contract administration, procurement, AP/AR support, or data entry/QA. This is not a senior role; the hiring manager is prepared to train.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
BENEFITS SUMMARY:Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
IND123
BENEFITS SUMMARY:
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
FAIR CHANCE POLICY:
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
Contract & Payout Operations Analyst · Ursus, Inc.