Content Delivery Specialist

About The Team

This role will live within the USDS Content Operations team but will support the research needs of the Central Creator Team at TikTok. Creators are the heart and soul of TikTok. The Creator team's mission is to inspire and support creators to reach their personal and professional aspirations through content. To achieve this mission, we facilitate our Creator community's growth and development, drive high quality content production and increase creator engagement and product adoption through scaled content and education programs. This role will be integral to the success of the scaled content and education programs.

We're looking for a Creator Operations Associate to work with our Content Operations Team to execute on US Creator communications & creator management needs within the Creator Product Adoption team. You will be responsible for designing, managing and sending communications to US Creators, in addition to community managing groups of high value TikTok creators through webinars, newsletters and events. As a member of the USDS Business Operations team, you'll also support the US execution of product adoption programs (in partnership with the Central Creator team) to drive adoption of key product priorities and attract, support, and grow our US Creator ecosystem.

Responsibilities

• Serve as a key USDS partner supporting the US execution of growth programs and vertical priorities
• Oversee communications, in-app and offline, to US Creators for product adoption and community management needs
• Design and launch creator communities to onboard, support and educate emerging and established creators at scale
• Design and implement scalable program solutions for US product & creator needs, helping drive creator growth and retention
• Measure and track the success of growth programs and community management over time, drawing insights for future projects from qualitative and quantitative metrics
• Solicit, organize, and contextualize feedback from the creator community to support product development
• Collaborate with cross-functional teams and stakeholders, such as Data & Analytics and Product, to identify critical US Creator questions, ultimately designing, building and developing solutions for the US market.

Minimum Qualifications

• Bachelor’s degree or above in related fields
• Great written and spoken communication skills to influence product partners and company decisions
• Demonstrated experience in community building and engagement
• Ability to manage multiple projects at the same time
• Results and solution-oriented professional who has a knack for building solid relationships on both the creator and business level
• Outstanding communication, presentation and problem-solving skills
• Experience with influencer management in developer or creator ecosystems

Preferred Qualifications

• Experience in insights & reporting