Contact Center Technical Leader

At Staffworxs, we don't just connect talent — we power transformation. Headquartered in Frisco, TX, with teams in Bengaluru and Hyderabad, we combine global reach with deep expertise. Our Digital & Data Analytics practice drives growth and innovation for some of the world's top brands, who continue to retain us as their trusted partner. If you're ready to make an impact, you're in the right place.

Job Details:

Title: Contact Center Technical Leader

Location: Houston, TX

Duration: Full time

Role Overview

We are looking for an experienced 8x8 / Contact Center Technical Leader to lead and

support contact center technology initiatives. The ideal candidate should have strong

hands-on experience with 8x8 or other enterprise telephony/contact center platforms,

along with the ability to provide technical leadership across contact center environments.

Candidates with leadership experience and expertise in platforms such as Genesys,

Cisco, Avaya, NICE, Five9, or similar telephony/contact center technologies may also

be considered.

Key Responsibilities

• Lead the design, implementation, configuration, and support of contact center and

telephony solutions.

• Provide technical leadership for 8x8 and/or other enterprise contact center

platforms.

• Manage contact center architecture, integrations, call flows, routing, IVR, and

related configurations.

• Troubleshoot complex telephony, voice, and contact center issues.

• Work with business and technical teams to understand requirements and translate

them into scalable solutions.

• Lead platform migrations, upgrades, implementations, and optimization initiatives.

• Support integrations with CRM and other enterprise applications.

• Provide technical guidance to team members and coordinate with vendors and

stakeholders.

• Monitor platform performance and identify opportunities for improvement.

• Document technical solutions, configurations, processes, and best practices.

Required Qualifications

• Strong experience with 8x8 or comparable enterprise telephony/contact center

platforms.

• Strong understanding of contact center technology, voice, telephony, call routing,

IVR, and integrations.

• Experience leading technical teams or contact center technology initiatives.

• Strong troubleshooting and problem-solving skills.

• Experience working with enterprise CRM/contact center integrations.

• Ability to work directly with business stakeholders and technical teams.

• Willingness to work onsite in Houston, TX.

Staffworxs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.