PG
Contact Center Engineer
Perfict Global, Inc.
Location not stated
Hybrid
5 months ago
- triage
- Five9
- Zendesk
- Oracle Cloud
5 months ago
Location ; 6Month Contract
Type : Long Term
Hybrid Position (3days onsite)
Job Description :
Roles & Responsibilities
- Troubleshooting
- Testing and validation process
- Written and voice/audio
- Responsible for both frontline (Level 1) support and platform administration (Level 2) for contact center systems.
- This includes user support and triage, platform configuration, workflow management, and ongoing system optimization to ensure reliable and efficient customer communications across voice, email, and chat channels.
- 50/50 level 1 and level 2 support.
- Contact center supporting about 400 folks
- Five9
- Zendesk and Oracle Cloud Fusion is nice to have BUT STRONGLY PREFERRED IN ADDITION TO FIVE9.
- Degree - not required. HS Education required.
- Banking/fintech background. Regulated industry.
- 50/50 level 1 and level 2 support
Contact Center Engineer · Perfict Global, Inc.