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HF

Contact Center Associate - Remote

Harbor Freight Tools
🇨🇦 Canada
Remote
4 weeks ago
  • MS Office
  • Excel
  • Pension
4 weeks ago
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Job Description

This is a remote position with a highly structured schedule and clear expectations. While you'll be working from home, the role demands full-time focus throughout your workday. It's ideal for someone who thrives in a disciplined, fast-paced environment.

Our Contact Center Associates deliver exceptional service through phone and written channels. They handle troubleshooting, resolve issues efficiently, and provide general support with professionalism and care. With strong communication skills and a passion for helping others, they thrive on solving problems and ensuring every customer feels valued.

Duties and Responsibilities

  • Provide outstanding customer service via phone, chat, text, and email channels
  • Troubleshoot issues, resolve concerns, and offer thoughtful solutions
  • Communicate clearly and effectively, both verbally and in writing
  • Utilize resources to provide advanced product support
  • Join team huddles and one-on-one coaching sessions
  • Collaborate with team members to ensure consistent and high-quality support
  • Demonstrate self-awareness and openness to feedback
Scope
  • Staff supervision and development:  No
  • Travel:  Up to 5%
  • Flex Designation:  Call Center

 


The anticipated rate for this position is up to $21.50 per hour depending on location, knowledge, skills, education and experience. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as early access to pay, medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company’s 401k plan. Associates will accrue paid time off up to 120 hours per year and paid sick time up to 80 hours per year unless otherwise required by law. Associates will accrue paid time off up to 184 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.

Requirements

Education and Experience
Education Requirements
  • Bachelor’s/Associates Degree preferred or High School Diploma
Years of Experience
  • 2 years' experience in customer-facing roles required
  • Intermediate experience with MS Office (Teams, Word, Excel) required
Skills
  • Strong communication skills — written and verbal
  • This includes the ability to use correct grammar and punctuation consistently
  • A genuine desire to help and serve customers
  • Ability to think critically and resolve issues efficiently
  • Comfortable working in a fast-paced, customer-focused environment
  • Tech-savvy with handling multiple Contact Center software applications and basic connectivity troubleshooting
Physical Requirements
Contact Center - Remote office environment requiring ability to:
  • Stand, walk, sit for extended periods of time.
  • Speak and listen to others over the phone and video conferencing.
  • Use keyboard and read from computer screen.
  • The ability to lift up to 15 lbs.
  • Type 40 words per minute.
Workspace Requirements
  • Contact Center Associates are required to have a space within their home to create a desk setup that includes 2 monitors, a laptop, docking station, mouse, keyboard, and headset. Additionally, Contact Center Associates should maintain a workspace that is:
  • safe and free from hazards, quiet and suitable to maintain the confidentiality and privacy of company/customer information
  • free of distractions – Associates should be able to converse with customers in a non-distracting manner. Distractions could include care for dependents and other persons, pets, and noise-generating devices such as tv, phone, radio, etc.
  • secure for Harbor Freight property
  • well-lit and ergonomically adequate – HFT has resources available to support any questions/concerns about setting up an ergonomically adequate workstation.
  • Internet speed of 1GB or greater is required (HFT supports all Contact Center Associates with a monthly internet reimbursement to offset cost of maintaining 1GB speed)
Availability
  • Ability to work a flexible schedule, including weekends and holidays
  • Regular attendance is an essential function of the job
Safety
Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.

About Harbor Freight Tools

Founded in 1977, we are a $10 billion national tool retailer with the energy, enthusiasm, and growth mindset of a Championship Team. With more than 1,600 stores across 48 states, we're continuing to grow and open new locations every month. We offer our customers more than 6,000 tools and accessories, from hand tools and generators to air and power tools, shop equipment, and automotive tools. By delivering quality and value to our customers, we've built a culture where Associates can learn, grow, and do meaningful work every day.
  • Position Type: Full Time

Contact Center Associate - Remote · Harbor Freight Tools

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