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Consumer Service Operations Representative 2
HireTalent
- Location not stated
- Hybrid
- 3 weeks ago
- Microsoft Outlook
- Microsoft Word
3 weeks ago
Not enough detail in this posting to match
Overview
We are seeking a Consumer Service Operations Representative II to support customer service and operational functions within a fast-paced service environment. This role is responsible for handling customer inquiries, processing transactions, supporting enrollment and eligibility activities, resolving service issues, and providing administrative and operational support across multiple business functions.The ideal candidate has strong customer service experience, excellent communication skills, and the ability to quickly learn new systems and technologies while delivering exceptional customer experiences.
Responsibilities
- Provide customer service and operational support across multiple service functions
- Respond to customer inquiries and resolve service-related issues professionally and efficiently
- Perform data entry, record maintenance, and administrative support activities
- Support enrollment, eligibility, claims processing, and customer account operations
- Investigate and resolve customer concerns in accordance with established policies and procedures
- Utilize company systems and technology platforms to research and process customer information
- Maintain accurate records and documentation of customer interactions
- Process operational transactions and service requests with a high level of accuracy
- Communicate effectively with customers, internal teams, and business partners
- Follow department procedures, quality standards, and service expectations
- Prioritize work activities while managing multiple responsibilities in a fast-paced environment
Required Qualifications
- Minimum of 3 years of customer service experience, including data entry and administrative support
- Strong verbal, written, and listening communication skills
- Excellent customer service and problem-solving abilities
- Ability to learn and navigate new systems, applications, and technology platforms quickly
- Proficiency with:
- Microsoft Outlook
- Microsoft Word
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities and meet deadlines
- Commitment to delivering outstanding customer experiences
- Ability to work independently while following established procedures and guidelines
Preferred Qualifications
- Associate's degree or Bachelor's degree
- Previous healthcare industry experience
- Previous inbound or outbound call center experience
- Experience supporting claims, enrollment, eligibility, or customer account operations
- Experience working in a high-volume customer service environment
Consumer Service Operations Representative 2 · HireTalent