Consultant

Overview

LTM — a Larsen & Toubro company — is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it.

Website

Role -Shopfloor Field Support

Working model - Hybrid: 3 days at office

Work Location:Toledo,Spain

Type of Hiring -Fixed Term Contract

Duration of Contract: 12 months contract

Looking For -someone with R&D labs experience

Job Description -

• 5-10 years of experience in managing IT Infrastructure, preferably in R&D division for Life Sciences Industry.
• Proficient in Spanish as well as English.
• Provide operational and project support for R&D and Laboratory systems operating within GxP-regulated environments, ensuring adherence to regulatory, validation, and data integrity requirements.
• Assist Site TSO for the daily prior activities (e.g., Data analysis, Knowledge articles update, new application onboard support, new projects like data migration).
• Collaborate with the MAKE team consisting of key roles: Business Technology Lead (BTL), Technology Service Owner (TSO), Site Delivery Lead (SDL), Information Security & Risk Management (ISRM) representative, and Operation Technology Lead (OTL) for ongoing projects of site and new requirements.
• Coordinates and acts as SPOC/Project Lead for complex service requests and local projects.
• Interacts with Manufacturing, Labs, and Logistics personnel to problem-solve future-state requirements.
• Interacts with multiple MLL stakeholders, Execution Systems, Plant Engineers, and MLL IT Technicians.
• Monitor and achieve service levels, track metrics/analytics, and ensure site health of GTS services (e.g., network reliability, availability, capacity, etc.).
• Creating Dashboard/Kanban for the site to track ongoing tickets.
• Performs CMDB related to GTS services.
• Good communication with site stakeholders to build strong trust.
• Enable Process Improvement and Automation Initiatives.
• Good understanding of ServiceNow to create reports of tasks, incidents, and other activities.
• Risk, security, vulnerability, and compliance management related to GTS services.
• Local site-level asset planning, purchasing, deployment, and decommissioning.
• Delivery and coordination of end-user services/service desk regarding Backup, Database, Windows team, networking issues (e.g., desktop, printer, other hardware support) from respective Deskside/L2 team, network, user access, collaboration tools, software install/maintenance.
• Service request coordination.