IL
Connectivity Operations Analyst
ICONMA, LLC
🇺🇸 United States
Remote
1 month ago
$27.71 – $30.71 / hour
1 month ago
Responsibilities:
- Root Cause Analysis & Troubleshooting Support
- Perform detailed investigations to determine the root cause of communication failures.
- Differentiate between hardware, firmware, network, installation, configuration, power, SIM, and customer infrastructure issues.
- Work with Engineering, Product, Service, IT, and regional teams to validate findings and coordinate corrective actions.
- Track recurring issues and identify systemic opportunities for improvement.
- Track issue resolution progress and report overall fleet communication health.
- Connectivity Monitoring, Analysis & Reporting
- Monitor fleet connectivity across all customer accounts and identify non-communicating telematics devices.
- Analyze connectivity trends using available monitoring tools and reports.
- Validate communication status between telematics devices, cloud infrastructure, and customer networks.
- Prioritize connectivity issues based on customer impact and business priorities.
- Provide executive summaries highlighting major connectivity risks and recurring issues.
- Continuous Improvement
- Recommend improvements to connectivity processes and installation practices.
- Support the development of standardized troubleshooting procedures.
- Identify opportunities to automate connectivity monitoring and reporting.
- Contribute customer feedback related to connectivity into product improvement discussions.
- Customer Success Operational Support
- Support customer onboarding activities and operational readiness for new customer deployments.
- Assist with Customer Success operational projects, documentation, reporting, and process improvements to improve scalability across the growing customer base.
- Provide operational support for strategic initiatives and cross-functional projects as business priorities evolve.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Connectivity Operations Analyst · ICONMA, LLC