Connectivity Carrier Manager

Role: Connectivity Carrier Manager

Location: Krakow Poland(Hybrid, 3 days in a week)

6 Months contract(Sub-Con or B2B Contract)

Rate: 135 PLN per hour

Experience 5 plus Years

Responsibilities

• Lead all carrier management activities across EMEA covering approximately 40 telecom carriers across 19 markets
• Support the Global Carrier Manager in establishing carrier management processes governance frameworks and operational standards
• Build and maintain an accurate carrier inventory across the region
• Define governance service management performance management contract management and thirdparty management processes
• Ensure carrier compliance with HSBC policies controls and regulatory requirements
• Monitor carrier performance and provide management visibility through performance reporting and KPIs
• Build and maintain strong relationships with telecommunications carriers and service providers
• Work closely with Procurement and Finance teams to negotiate and maintain optimal commercial agreements
• Participate in carrier evaluations RFPs contract negotiations renewals and vendor assessments
• Manage escalations and service issues with telecom providers
• Support delivery of secure resilient and costeffective network connectivity services
• Collaborate with global infrastructure network security procurement and business teams
• Drive continuous improvement across carrier management processes controls and operational effectiveness
• Support audits compliance reviews risk assessments and governance activities

To be successful in this role you should have

• 5 years of experience in Carrier Management Telecom Vendor Management or Network Service Management
• Strong experience managing telecommunications carriers and service providers
• Strong understanding of telecommunications infrastructure and services
• Knowledge of industrystandard carrier circuits connectivity services WAN technologies and provider ecosystems
• Experience working within large global technology organizations
• Experience managing network infrastructure services in highly regulated environments
• Strong thirdparty vendor and supplier management experience
• Strong commercial and contractmanagement skills
• Experience participating in RFPs service reviews contract renewals and supplier negotiations
• Understanding of network topologies routing connectivity services and telecommunications operations
• Ability to communicate technical concepts to nontechnical stakeholders
• Experience building relationships with business technology and external stakeholders
• Strong analytical organizational and governance skills
• Experience supporting compliance audit riskmanagement and control frameworks
• Strong customerservice orientation and stakeholder engagement skills
• Experience in Financial Services or Banking environments is highly desirable
• Ability to work in a global environment across multiple regions and cultures
• Excellent English communication skills

3 Most Important Skills Critical for Success

1 Network Support and Telecom Infrastructure Experience

2 Strong understanding of Network Topologies Connectivity Services and Carrier Technologies

3 Carrier Vendor Management Experience including performance contracts governance and stakeholder engagement