Conference & Events Services Manager

Summary

In Places, we don’t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers.

Apple's Conference + Event Services team serves as a heartbeat of connection, keeping the company united through best-in-class meetings and events. Our team manages and operates Campus Conference Center (CCC) spaces, including conference rooms, premier event spaces, and various indoor and outdoor event and multi-function spaces. We’re committed to delivering world-class experiences that bring our employees together, fostering a sense of community across Apple.

We are seeking an inspiring people leader and strategic operator who thrives in complexity, excels at connecting strategy to execution, and is passionate about improvement. As the on-site Conference + Event Services Manager in Santa Clara Valley, you will lead a dedicated team of Apple employees and vendors, oversee day-to-day events across our Campus Conference Center spaces, drive our regional Events program, and produce signature, campus-wide events. This role serves as the local leadership layer for our highest-volume site, providing on-the-ground decision-making, team support, and cross-functional partnership management.

Description

As the Conference + Event Services Manager, you will lead the operational strategy, team development, and end-to-end execution of meetings and events across Santa Clara Valley. You will manage a team of Apple full-time employees dedicated to supporting high-volume daily operations including day-to-day meetings, conferences, and high-visibility gatherings in our spaces.

In this role, you will champion operational excellence by establishing consistent service standards and fostering a customer-first service culture. In addition to guiding daily operations, you will lead the Conference + Events program and personally produce large-scale, campus-wide celebrations and executive events across California.

Responsibilities

• Day-to-Day Operations & Decision-Making: Serve as primary on-site leader for SCV Conference + Event Services, owning tactical execution, escalations, approvals, and daily coordination with cross-functional partners—enabling strategic focus at the management level.
• Reservation & CCC Operations: Lead the team responsible for daily conference room and event space reservations, driving operational excellence, customer service standards, and efficient space utilization across Campus Conference Center operations.
• Team Leadership & People Development: Lead a team of Apple full-time employees and integrated vendor partners; champion professional growth, establish clear performance expectations, and build an inclusive, collaborative team culture.
• Campus-Wide Event Production: Direct the end-to-end lifecycle for large-scale campus celebrations, and executive events across California campuses—from initial concept and logistics through live production and strike.
• Technical Production Oversight: Provide production depth across audio/visual systems, custom builds, permitting, stakeholder approvals, and facility coordination—serving as technical liaison between event teams and Production/AV Services.
• Cross-Functional Collaboration: Partner seamlessly with internal stakeholders—including Security, EHS, Facilities, Catering, and Production/AV Services to ensure safe, compliant, and integrated event delivery.
• Program Strategy & Operational Frameworks: Elevate the Conference + Events program by designing scalable operational systems and frameworks, service benchmarks, and standardized SOPs that establish best practices across campuses.
• Vendor Governance & Financial Stewardship: Manage event budgets and coordinate with Finance and Procurement partners to ensure compliant processing of vendor agreements and purchase orders.
• Logistics, Safety & Risk Mitigation: Identify and mitigate potential risks, solve complex logistical challenges, and create contingency plans to ensure event success.
• Performance Metrics & Reporting: Define, track, and report on key program metrics—translating data into actionable executive insights.
• Process Innovation & Technology: Champion the adoption of advanced tools, automation, and AI-driven workflows to streamline event intake, scheduling, reporting, and operational efficiency.
• Schedule Flexibility: Maintain flexibility to support business-critical events and operational peaks across California campuses, including early mornings, evenings, weekends, and occasional regional and global travel.

Minimum Qualifications

• 7+ years of experience leading event production, conference center operations, or hospitality services within fast-paced, high-standard corporate environments.
• 3+ years of direct people management experience, with a proven track record of leading, coaching, and developing high-performing teams.
• Demonstrated success producing complex, large-scale corporate events and campus-wide celebrations from concept through post-event wrap-up.
• Experience coordinating technical production elements including audio systems, custom event builds, permitting processes, and facility logistics for corporate events and film/photo shoots.
• Proven track record of sourcing, negotiating with, and managing external vendors, production partners, and service contractors.
• Experience managing high-volume operations and competing priorities across multiple stakeholder groups.
• Strong stakeholder management skills, with the ability to define scope, navigate ambiguity, and align cross-functional leaders around shared goals.
• Exceptional communication skills (verbal, written, and presentation) with the ability to connect authentically across all organizational levels.
• Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

• Proven ability to operate autonomously with minimal oversight, making sound decisions under pressure and managing up effectively.
• Demonstrated agility to reprioritize under pressure and drive operational excellence through evolving business needs.
• Strong analytical mindset with proven ability to identify business gaps, recommend creative solutions, and develop actionable execution plans.
• Advanced project management capabilities including metrics analysis, dependency management, risk assessment, and data-driven decision making
• Familiarity with leveraging emerging technologies, AI tools, or workflow automation platforms to optimize operations and service delivery.
• Proactive, solution-oriented mindset with the confidence to challenge the status quo and drive continuous program improvements.