NW
Computer Support Specialists
New Wave People
- 🇺🇸 United States
- On-site
- Staff / Principal
- 12 hours ago
- $22 – $24 / hour
12 hours ago
.30 Minute Unpaid Lunch Break
No Holiday work, Overtime or travel required
Free Parking Provided
Job Duties: Position entails receiving calls and correspondence from other NYS agencies and record next steps and outcomes regarding complaints. Must have data entry skills and be able to monitor reports in the complaint data base. Job also includes conducting safety checks on reported allegations of abuse. Specific tasks include, but are not limited to: Independently navigate NIMRS, Concerts and MHPD to complete both complaint and safety check job duties; Independently navigate Verizon Virtual Contact Center to receive contacts to Customer Relations; Create, enter, modify, and update complaints into NIMRS database; Monitor complaint database for timely and quality complaint response; Assist Field Office complaint staff with troubleshooting complaints in NIMRS; Assist providers (users,) with troubleshooting safety checks in NIMRS, Monitor and coordinate with providers to ensure safety check contacts are correctly entered in MHPD, Provide technical assistance to users re. entering data for incidents and running reports from the NIMRS menu.
Minimum staffing requirements, including licenses and certifications: There is no degree or certification requirement.
Schedule and anticipate length of assignment: Monday though Friday 8:30 AM- 4:30 PM, for up to 2 years.
No Vaccination requirements.
Training will be provided, as needed.
Salary commensurate with scope of work job experience
Proper footwear required to perform tasks in a safe manner.
Perform other reasonably related duties as required.
New Wave People is an Equal Opportunity Employer (EEO).
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Computer Support Specialists · New Wave People