Compliance Operations Analyst, Verification Operations

About the job

The Google Payments Compliance team works to safeguard Google's users and protect our products from fraud and financial crimes abuse by ensuring strict adherence to global Anti-Money Laundering (AML)/Counter-Terrorist Financing (CTF) regulations. The Identity Verification Operations team collaborates closely with cross-functional partners in Product Management and Engineering to implement, manage and enhance scalable and effective customer identity verification processes across Google products to meet Payments Compliance’s objectives.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience in compliance, risk management, investigation, auditing, legal, or consulting.
  

Preferred qualifications:

• Experience organizing data and applying business context to improve processes or operations.
  
• Excellent written and verbal communication skills.

Responsibilities

• Act as the primary point of contact for customer identification escalations and resolve complex issues.
• Investigate and report technical bugs to Engineering while serving as the compliance tools product specialist.
• Analyze operational data and conduct root cause analyses to identify trends and address potential issues.
• Review existing policies and processes to develop and implement optimizations.
• Manage system access and drive process change requests to improve overall operational efficiency.