Compliance Director - Consumer Facing Websites/FTC

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Director of Compliance – (Consumer-facing Website focused)
Location: Palm Beach Gardens, FL – On-site
Salary: Open and will commensurate on experience.

Must have the following

• 8 years of progressive compliance experience, ideally within travel, hospitality, airlines, online travel/e-commerce, or another highly regulated consumer-facing environment.

• Strong FTC experience, with a preference for candidates who have directly worked and communicated with the Federal Trade Commission on regulatory/compliance matters and/or previously worked at the FTC.

• Strong working knowledge of FTC regulations involving advertising, pricing disclosures, consumer protection, and unfair or deceptive trade practices.

• Strong knowledge of U.S. federal, state, and local travel-industry regulations, including DOT consumer protection requirements and state Seller of Travel laws.

• Demonstrated experience managing compliance across multiple jurisdictions, including registrations, licensing, bonding, disclosures, consumer protection requirements, and regulatory deadlines.

• Experience interpreting complex regulations and translating them into practical requirements for booking, pricing, refunds, disclosures, marketing, payments, and traveler data.

• Working knowledge of international travel and privacy regulations affecting the EU, UK, Canada, and Mexico.

• Experience communicating regulatory risks and recommendations to C-suite executives and senior business leaders.

• Strong cross-functional leadership skills and the ability to partner effectively with Legal, Marketing, Product, IT, Privacy, Security, Finance, Customer Service, and global business leadership.

• Bachelor's degree required.

• Local candidates must be able to work on-site in Palm Beach Gardens, Florida.

• Relocation assistance may be available for the right candidate.

Responsibilities

• Lead the compliance program covering U.S. federal, state, and local travel-industry regulations while monitoring and implementing applicable international requirements.

• Serve as a key compliance leader for FTC-related regulatory matters, including direct interaction and communication with regulators as required.

• Monitor, interpret, and implement FTC requirements involving advertising, pricing disclosures, consumer protection, and unfair or deceptive trade practices.

• Ensure compliance with Department of Transportation regulations, including airline consumer protection, tarmac delay, and full-fare advertising requirements.

• Manage state Seller of Travel requirements, including registrations, bonding, trust accounts, disclosures, renewals, and filing obligations.

• Monitor state consumer-protection, cancellation/refund, privacy, licensing, and travel-related requirements.

• Maintain a comprehensive compliance calendar covering registrations, licenses, renewals, bonding requirements, and regulatory filings.

• Monitor and implement applicable EU Package Travel Directive, GDPR, EC 261/2004, UK Package Travel Regulations, UK GDPR, ATOL, Canadian APPR/PIPEDA, and applicable Mexican tourism, consumer-protection, and data-protection requirements.

• Partner with local counsel and regulatory advisors to validate regulatory interpretations and implementation requirements across international markets.

• Manage compliance involving cross-border transfers of traveler PII and payment information.

• Oversee applicable IATA, ARC, PCI-DSS, ADA/WCAG, travel insurance, accessibility, airline/supplier, and travel-distribution requirements.

• Monitor emerging regulations involving AI use in pricing, personalization, chatbots, passenger-data sharing, and evolving border technologies.

• Build and maintain a scalable compliance framework supporting multi-state and multi-country travel operations.

• Develop a compliance risk matrix mapping regulatory obligations by jurisdiction and business line, including air, hotel, package tours, cruise, and car rental.

• Draft and implement policies and procedures covering booking terms, cancellations, refunds, consumer disclosures, pricing, marketing, and traveler data.

• Establish monitoring controls designed to identify regulatory issues before they reach consumers.

• Develop and deliver compliance training for reservations, marketing, customer service, product, and other business teams.

• Conduct internal compliance audits covering booking systems, disclosures, refunds, pricing, marketing, and data handling.

• Prepare compliance reports, regulatory updates, and risk assessments for executive leadership and the Board.

• Manage regulatory inquiries, escalated consumer complaints, investigations, and audits involving the FTC, DOT, state Attorneys General, and applicable international regulators.

• Lead remediation and corrective-action plans for identified compliance gaps.

• Support regulatory due diligence for new suppliers, market expansion, new products, and M&A activity.

• Partner with senior leadership to integrate compliance priorities into global business planning and market strategy.

Requirements

Required

• Bachelor's degree.

• 8 years of progressive compliance experience.

• Significant FTC regulatory experience, ideally including direct communication and interaction with the FTC and/or previous employment with the FTC.

• Strong knowledge of FTC requirements affecting advertising, pricing disclosures, consumer protection, and unfair or deceptive trade practices.

• Strong understanding of U.S. travel-industry regulatory structures across federal, state, and local jurisdictions.

• Demonstrated experience with Seller of Travel laws, DOT regulations, and/or travel and consumer-protection frameworks.

• Ability to interpret complex regulatory requirements and translate them into operational policies, processes, disclosures, controls, and technology requirements.

• Experience managing compliance across multiple jurisdictions.

• Strong written, verbal, and executive-level communication skills.

• Ability to influence without authority and translate complex regulatory issues for business and technical stakeholders.

• Organized, proactive, collaborative, and comfortable operating in a fast-changing regulatory environment.

Strongly Preferred

• Direct experience within an online travel agency, tour operator, airline, hospitality organization, or related travel business.

• Previous FTC employment and/or substantial direct interaction with FTC regulators.

• International regulatory experience involving the EU, UK, Canada, and Mexico.

• Experience with GDPR, UK GDPR, PIPEDA, and/or Mexican data-protection requirements.

• JD, advanced degree, or professional compliance/privacy certification such as CCEP, CIPP/E, or CIPP/US.

Nice to Have

• Experience with PCI-DSS, ADA/WCAG, IATA, and ARC requirements.

• Familiarity with GRC/compliance-management platforms.

• Spanish and/or French language capabilities.

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