Compliance Coordinator (PAZ102226)

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Essential Duties and Responsibilities

Community Inspections & Property Standards

• Conduct regularly scheduled inspections of residential communities to identify potential violations of association governing documents, rules, and architectural standards.

• Inspect residential properties, common areas, landscaping, exterior maintenance, parking areas, and other community features.

• Identify violations involving landscaping, exterior modifications, property maintenance, unauthorized structures, parking, trash containers, and other community restrictions.

• Document inspection findings accurately, including photographs, detailed descriptions, dates, and property addresses.

• Monitor previously identified violations to determine whether corrective actions have been completed.

• Perform follow-up inspections to verify compliance within established deadlines.

• Identify maintenance or safety concerns and promptly communicate findings to the appropriate management personnel.

Compliance Administration & Enforcement

• Review association governing documents, including Covenants, Conditions & Restrictions (CC&Rs), bylaws, rules, and regulations.

• Ensure consistent application of community compliance standards in accordance with association policies and applicable laws.

• Prepare, process, and distribute compliance notices, warning letters, and follow-up correspondence.

• Track violations throughout the enforcement process, including initial notices, follow-up inspections, hearings, fines, and resolutions, as applicable.

• Maintain accurate and current compliance records within company management software.

• Coordinate with Community Association Managers regarding escalated violations, homeowner disputes, and enforcement recommendations.

• Support compliance hearings and Board meetings by preparing reports and supporting documentation when requested.

Homeowner & Community Communication

• Communicate professionally and respectfully with homeowners regarding compliance concerns and corrective actions.

• Respond to homeowner inquiries about association restrictions, compliance notices, and inspection findings.

• Explain community standards clearly while maintaining a positive customer service approach.

• Work collaboratively with residents and management teams to encourage timely and voluntary resolution of violations.

• Escalate complex, sensitive, or disputed compliance matters to the Community Association Manager.

• Maintain confidentiality and professionalism when handling homeowner information and compliance concerns.

Documentation & Reporting

• Maintain detailed inspection records, photographs, violation histories, and correspondence.

• Prepare inspection summaries and compliance reports for Community Association Managers and Boards of Directors.

• Monitor outstanding violations and provide regular updates on resolution progress.

• Ensure accurate data entry and timely updates within designated management systems.

• Assist with tracking compliance trends and identifying recurring community concerns.

• Maintain organized electronic records in accordance with company policies and applicable retention requirements.

Operational Support & Team Collaboration

• Partner with Community Association Managers to support consistent community standards and operational excellence.

• Coordinate inspection schedules and prioritize assigned communities to meet service expectations.

• Assist with special community inspections, architectural compliance reviews, and follow-up investigations when requested.

• Report potential property damage, safety concerns, or maintenance issues to management.

• Participate in team meetings, training sessions, and continuous improvement initiatives.

• Support RealManage's commitment to exceptional customer service, teamwork, accountability, andThe RM Way.

Qualifications

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Minimum Qualifications

Education & Experience

• High school diploma or equivalent required

• Must have a valid driver's license and auto insurance.

• Previous experience in HOA management, property management, code enforcement, property inspections, or a related field preferred.

• Experience interpreting community governing documents, policies, or property standards preferred.

• Familiarity with HOA compliance and deed restriction enforcement processes is a plus.

• Previous customer service or administrative experience strongly preferred.

Knowledge, Skills & Abilities

• Strong attention to detail with the ability to identify and document property compliance concerns.

• Excellent written and verbal communication skills.

• Strong organizational and time management abilities.

• Ability to manage multiple communities, inspections, and compliance deadlines.

• Professional demeanor and the ability to handle sensitive homeowner interactions diplomatically.

• Ability to interpret and consistently apply written policies, rules, and regulations.

• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

• Ability to learn and effectively utilize HOA management software and mobile inspection applications.

• Strong problem-solving skills and ability to work independently with minimal supervision.

• Commitment to maintaining accurate records and protecting confidential information.

Physical Requirements & Work Environment

• Ability to travel regularly between assigned residential communities.

• Valid driver's license and reliable transportation required.

• Ability to walk residential neighborhoods and community common areas for extended periods.

• Ability to work outdoors in varying weather conditions, including heat, cold, and rain.

• Ability to stand, walk, bend, and navigate uneven terrain while conducting inspections.

• Ability to utilize a smartphone, tablet, or other mobile device to document inspection findings.

• Occasional attendance at evening meetings or compliance hearings may be required.

Key Performance Expectations

Success in this role will be measured by:

• Inspection Completion: Timely and accurate completion of assigned community inspections.

• Documentation Accuracy: Thorough and consistent recording of violations and inspection findings.

• Compliance Resolution: Effective tracking and follow-up to support timely resolution of violations.

• Customer Service: Professional, respectful, and responsive communication with homeowners and management teams.

• Operational Efficiency: Effective management of inspection schedules, administrative responsibilities, and assigned workloads.

• Consistency: Fair and accurate application of community standards in accordance with governing documents and applicable requirements.

• Teamwork: Strong collaboration with Community Association Managers, colleagues, and community stakeholders.

Why Join RealManage?

At RealManage, we are committed to delivering exceptional community management services while building a culture of collaboration, accountability, and continuous improvement.

Our team members play an important role in enhancing the quality of life within the communities we serve. ThroughThe RM Way and ourMission 2030 vision, we strive to deliver operational excellence, strengthen relationships, and create outstanding experiences for our clients and residents.

Equal Employment Opportunity

RealManage is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants and employees in accordance with applicable federal, state, and local laws.

Physical Requirements:

• Ability to walk long distances, climb stairs, and work outdoors in various weather conditions.

• Must be able to lift up to 25 pounds occasionally.

Pay and Benefits:

$22.00/hour to $23.00/hour, depending on education and experience.

Benefits include:

· Medical Insurance

· Dental Insurance

· Vision Insurance

· Life and Disability Insurance

· HSA (Required High-Deductible Medical Plan to be eligible)

· FSA

· Education Reimbursement

· 401K matching

· Employee Assistance Program (EAP)

· 11 paid Holidays