Compact Construction Equipment Assistant Service Manager- St Charles

Description:

•             Manages workload throughput

•             Invoices Work Orders that involve over-estimates or issues

•             Communicate Estimate & Repair status to customers for approval

•             Checks in customers for new service work / Send Other new customer info to add to system

•             Handles customer calls related to Compact Construction Equipment Service

•             Completes Safety Recall Service on Customer Equipment

•             Create Work Orders and Assign to Techs

•             Drive Workload through promos, advertising and other resources

•             Review work orders for completeness before invoicing

•             Invoice Work Orders

•             Other items involving the Service Office

•             Creates & Schedules Work Orders on Internal Equipment for PDI & Trade in Services

•             Helps Coordinate Parts Availability for Repair Orders with Various Locations

Qualifications

Qualifications:

•             Ability to use standard desktop load applications such as Microsoft Office and John Deere related promotions

•             Attention to detail

•             Ability to write and speak effectively to individuals and groups

•             Excellent customer relationship and communication skills

•             A willingness to learn and a drive to succeed

•             Assert the professionalism and leadership

•             Must have a valid driver’s license

•             Highschool diploma or GED equivalent