Community Resource Specialist - SUD Bridge Clinic

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Qualifications

• Research resources available for adult patients with substance use disorders and/or behavioral health treatment needs 

• Research community resources available for adult patients with social determinant of health or other needs, including but not limited to housing resources, food banks, shelters, community-based self-help meetings, recovery centers, and transportation assistance 

• Provide timely turnaround of resources to their care teams and promote correct use of resource finding for providers needing support (e.g., who to reach out to centrally) 

• Upload’s referral sources to, and maintains, resource database 

• Work collaboratively with Bridge clinic physicians, clinical therapists, and recovery coaches. This may include but is not limited to: 

• Identify accessible providers for patients, considering insurance coverage, geography, availability to accept new patients, specialty areas, etc. 

• Coordination of referrals to internal and external resources 

• Triage services requests and forward them to other program services as necessary 

• Communicate effectively with care teams across the Mass General Brigham network, mental health providers in the community, and Bridge clinic patients 

• Develop strong relationships with community-based mental health providers 

• Support resource coordination around other patient service needs beyond behavioral health 

• Track and document encounters, resources provided, and case-related communications in the respective electronic health record(s) 

• Assist in maintaining patient tracking database 

• Assist in providing coverage for other Resource Specialists within the department.  

• Other duties as assigned 

Qualifications:

• High school diploma or equivalent required; associate degree in a related field preferred.
  

Skills/Abilities/Competencies Required:

• 2 years’ work experience, preferably in the substance use disorder field  

• Strong interpersonal and communication skills 

• Flexibility to adapt to program evolution and shifts in prioritization 

• Ability to work independently with minimal supervision, as well as part of a cohesive team 

• Demonstrated organizational and time management skills 

• Ability to learn new technology systems to communicate and document patient cases 

Additional Job Details (if applicable)

Department: Substance Use Disorder (SUD) Bridge clinic, BWH Main Campus, 75 Francis Street, Boston

Schedule: Days, 40-hours, 8:30 to 5pm, onsite

Compensation: The pay rate for this position starts at $25.00 per hour, with increases based on the candidate's years of experience.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more! 

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

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EEO Statement:

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.