Community Resource Coordinator

Community Resource Coordinator

Pay Grade: G5

Overtime Non Exempt 

Unclassified 

Effective Date: 09/01/2026

Department: Community Engagement & Workplace Wellness

Reports To: Varies

Job Summary

The Community Resource Coordinator supports individuals, families, and the wider community by providing direct resource navigation, housing related assistance, and educational programming. This position blends resource support with community education to increase awareness of key services while promoting agency resources and collaborating with partners to strengthen community engagement, resource access, and housing stability. 

Primary Responsibilities 

• Resource Navigation: Assist clients in completing applications and gathering required documentation. Provide referrals to community resources including housing services, legal aid, financial assistance, caregiving supports, and aging related programs. Conduct screenings to assess eligibility for rental, utility, and other assistance programs. Maintain current knowledge of available community resources and eligibility requirements. Conduct follow-up to confirm service connections and identify ongoing needs. 
• Community Education: Coordinate and deliver workshops and presentations that support older adults and the broader community. Present topics related to aging services, Medicare information, emergency preparedness, wellness, and housing stability. Manage logistics for education sessions, including scheduling, registration, materials, and participant follow up.
• Outreach and Engagement: Represent the agency at community events, health fairs, resource fairs, and collaborative initiatives. Collaborate with communications staff to promote programs through flyers, newsletters, social media, and partner organizations. Build and maintain relationships with community partners such as senior centers, faith based groups, housing providers, health organizations, and other resource networks. Participate in outreach activities to strengthen community awareness and improve client outcomes.
• Documentation and Evaluation: Maintain accurate records of client interactions, referrals, and program participation using agency systems. Track satisfaction, attendance, and impact of educational offerings. Support internal reporting and continuous improvement of programs and resource navigation services.

Community Resource Coordinators may perform some or all of the duties listed above and/or other duties as assigned. 

Qualifications

Minimum Requirements: 

• High School diploma or equivalent.
• 2 years of experience in community education, resource navigation, housing services, outreach, or program coordination.
• Valid driver’s license with reliable transportation and proof of insurance may be needed.

Preferred Requirements:

• Bachelor’s degree.
• Experience in Education, Social Work, Gerontology, or a related field.
• LSW or RN licensure.

Skills

• Knowledge of housing systems, rental and utility assistance programs, and local community resources.
• Ability and willingness to travel to deliver programming and attend events.
• Strong organizational, documentation, and communication skills.
• Ability to work with diverse populations and handle sensitive situations with empathy and professionalism.
• Proficiency in Microsoft Office and data entry systems.
• Comfortable facilitating workshops and speaking to diverse groups.
• Knowledge of topics related to aging, caregiving, or wellness a plus.
• Builds positive relationships with clients, community members, and partner organizations.
• Ability to create outreach materials, flyers, newsletters, and social media content.
• Ability to represent the agency’s mission and promote resources available to older adults and caregivers.

Working Conditions 

• Traditional office environment with standard business hours.
• Flexibility for telework may be approved.
• May require extended hours or travel to attend community events.

Reasonable Accommodation Statement 

COAAA is committed to providing equal employment opportunities to all individuals, including those with disabilities. In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position. If you require an accommodation during the application or employment process, please contact HR@COAAA.org. 

Equal Employment Opportunity Employer

COAAA empowers staff to reach their full potential in an environment that embraces each person’s skills and unique experiences in order to provide the best quality customer service possible. We are a compassionate, community-minded team that aspires to provide excellence in service to our neighborhoods.