Community Operations

Duration: 25/08/2026-26/02/2027
Work model: remote in the UK
pay rate: 21,40 GBP gross/hour on PAYE

JOB DESCRIPTION

Preferred: GMT working hours, with some flexibility. Weekend coverage will be required, sometimes.
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We are seeking aCommunity Support Specialist to join Reddit's Community Support Team. This role will primarily focus on managing ticketed support requests from our community of users and moderators. You will be responsible for efficiently resolving a variety of issues, escalating complex problems when necessary, and working collaboratively with cross-functional teams to enhance the moderator support experience.

Key Responsibilities

• Provide first-line support for non-technical issues raised by Reddit users.

• Handle and resolve ticketed support requests from moderators promptly and effectively.

• Escalate complex issues to appropriate teams and follow up to ensure resolution.

• Collaborate with cross-functional teams to identify and implement improvements in Reddit’s support processes.

• Maintain comprehensive documentation of support interactions and resolutions.

• Stay updated on platform changes and community guidelines to provide accurate and timely support.
  

Qualifications

• Previous experience as a moderator on Reddit is required.

• Familiarity with Zendesk or similar ticketing systems.

• Proven experience in providing first-line support in a customer service environment.

• Excellent verbal and written communication skills.

• Strong analytical skills with the ability to troubleshoot issues effectively.

• Experience working in a team-oriented environment and collaborating with cross-functional teams.
  

Preferred Qualifications

• Fluency in English and at least one additional European language is a plus (German, Spanish, French, Italian).