Community Manager

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JOB SUMMARY: 

The Community Manageris responsible for all aspects of the community, includingproviding a quality living environment for residents,maintaining theasset, and managing the property budget.The Community Manager leads an on-site team andreports to theDirector of Community Management. 

WHAT YOU WILL DO: 

• Oversee day-to-day financial, sales, marketing, maintenance, and administrative operations ofa standalonecommunity. 

• Manages personnel throughout their employment lifecycle. This includes candidateselection, career planning and development, accountability and performance management, and recognition. 

• Manage expenses closely and within budget,communicate any overages in advance and actively pursuingexpense savings. 

• Maintain the highest level of customer service for prospects, residents, vendors, and all Essex departments. 

• Manages financial performance andremains current on market conditions. 

• Pursuenew revenue opportunities through other income audits. 

• Proactively share opportunities or concerns related to pricing for new move-ins to help maximize rental income for the property.  

• Oversee and supportthecollection process, ensuring delinquency ismaintained within company targets. 

• Lead by example,monitor tasks performed by staff,delegate work and provide performance coaching. 

• Ensure systems are kept up to date andaccurate for data integrity and reporting purposes. 

• Effectively manage relationships with internal and external stakeholders. 

• Ensure team compliance with company policies and procedures, Fair Housing laws, Landlord-Tenant regulations, and OSHA standards.    

WHAT YOU WILL NEED:  

• High school diploma or equivalent required. College degree preferred.    

• 3+ years ofproperty management experience or related management experience. 

• Proven ability to supervise staff of two or more associates. 

• Prior sales,marketing and customer service experience. 

• Knowledge of budgets and financial statements and ability to work within budgeted guidelines. 

• Proven organizational and time management skills. 

• Ability to read and write Englishand understand spoken English. 

• Ability toutilize a personal smart device for apps related to property operations and communication. 

• Proficient understanding of the Microsoft suite, property management software preferred. 

WHAT THE JOB REQUIRES:  

• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.  

• Maintain compliance with allapplicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC. 

• Excellent verbal and written communication skills. Ability to create, compose, and edit written materials.  

• Regular, consistent, andtimely attendancerequired. 

• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods, with regular need to deliver resident notices. This may involve walking anduse of stairs for prolonged periods of time. Involves the use of standard office equipment such as computers, phones, and printers. 

• Availability to work a flexible schedule, including weekends.  

• Travel required for occasional meetings, training, community visits, court appearances. 

WHAT YOU WILL BRING TO THE TABLE: 

• Provides formal supervision to associates within a single functional or operational area. Recommends staff recruitment,selection, promotion, advancement, corrective action, and termination. Plans andmonitorsappropriate staffing levels andutilization of labor, including overtime. Prepares and delivers performance appraisals for staff. 

• Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with Essex's values. 

• Ability to respond effectively to sensitive issues. Ability towrite reports. Ability to make effective and persuasive presentations to employees and clients. 

• Ability tocomprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills. 

• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve results and deadlines. Responsible for setting work unit and/or project deadlines. 

• Ability to exercise initiative.  

• Ability to meet all job requirements and assignments. 

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.