Community Area Manager II

InCommunity is committed to supporting individuals with intellectual and developmental disabilities to live safe, healthy and joyful lives in their communities.  We offer a culture of integrity, service, and respect for the dignity of every individual. All employees, including the Community Area Manager are expected to model and promote the organization’s mission and values in every aspect of their work.

Position Summary:

The Senior Community Area Manager (CAM II) provides advanced operational leadership and oversight for assigned residential locations serving individuals with intellectual and developmental disabilities (IDD). The Senior CAM is responsible for ensuring the quality, safety, compliance, staffing, and effective day-to-day operations of assigned group homes while promoting person-centered services and meaningful community inclusion.

In addition to managing assigned residential locations, the Senior CAM serves as a resource and subject-matter leader for CAMs and direct support staff, assists with complex operational and employee matters, identifies trends and performance concerns, and works collaboratively with Regional Area Directors (RADs), Clinical, Nursing, Quality, People & Culture, and other departments to resolve issues and improve outcomes.

The Senior CAM is expected to exercise independent judgment, make sound operational decisions, proactively identify risk, and escalate significant concerns appropriately. This position may be assigned to more complex homes, higher-acuity individuals, additional locations, special projects, or organizational initiatives.

 Essential Job Duties and Responsibilities

• The Senior Community Area Manager (CAM II) provides advanced operational leadership and oversight for assigned residential locations serving individuals with intellectual and developmental disabilities (IDD). The Senior CAM is responsible for ensuring the quality, safety, compliance, staffing, and effective day-to-day operations of assigned group homes while promoting person-centered services and meaningful community inclusion.
• In addition to managing assigned residential locations, the Senior CAM serves as a resource and subject-matter leader for CAMs and direct support staff, assists with complex operational and employee matters, identifies trends and performance concerns, and works collaboratively with Regional Area Directors (RADs), Clinical, Nursing, Quality, People & Culture, and other departments to resolve issues and improve outcomes.
• The Senior CAM is expected to exercise independent judgment, make sound operational decisions, proactively identify risk, and escalate significant concerns appropriately. This position may be assigned more complex homes, higher-acuity individuals, additional locations, special projects, or organizational initiatives.

esidential Operations & Leadership

• Provides comprehensive operational oversight of assigned group homes, ensuring safe, stable, person-centered, and well-maintained residential environments.
• Manages the daily operations of assigned locations and ensures services are delivered in accordance with organizational policies, individual service plans, DBHDD requirements, Medicaid requirements, and applicable regulations.
• Proactively identifies operational risks, staffing concerns, service delivery issues, and environmental concerns and takes appropriate action before issues escalate.
• Provides leadership during operational disruptions, staffing emergencies, significant incidents, and other urgent situations.
• Serves as a resource and escalation point for CAMs, Direct Support Professionals (DSPs), and other residential staff when complex operational issues arise.
• Assists the RAD/Department Head with operational planning, implementation of new initiatives, and resolution of complex residential matters.
• May provide interim operational oversight of additional locations when vacancies, staffing shortages, or organizational needs require.
• Participates in residential leadership meetings and provides timely updates regarding staffing, quality, compliance, individual needs, and operational concerns.

Quality, Compliance & Risk Management

• Maintains accountability for compliance with organizational policies, DBHDD standards, Medicaid requirements, licensing requirements, and applicable federal and state regulations.
• Reviews documentation, records, communication logs, medication-related documentation, incident reports, training records, and other required documentation for accuracy, completeness, and timeliness.
• Conducts routine quality and operational audits of assigned locations and develops or implements corrective actions when deficiencies are identified.
• Monitors trends in incidents, medication errors, missed services, staffing, complaints, injuries, hospitalizations, behavioral concerns, and other indicators of risk.
• Ensures identified concerns are appropriately investigated, documented, reported, and resolved within required timeframes.
• Partners with Quality, Clinical, Nursing, and other departments to address recurring compliance or service-delivery concerns.
• Supports internal and external audits, surveys, licensing reviews, and regulatory visits and ensures identified findings are addressed timely.
• Maintains working knowledge of DBHDD, Medicaid, HCBS, person-centered planning, incident reporting, and residential service requirements.

Individual & Person-Centered Support

• Advocates for individuals' rights, choices, independence, self-determination, and meaningful participation in their communities.
• Ensures individuals receive services consistent with their Individual Service Plans (ISPs) and identified needs.
• Monitors progress toward individual goals and ensures staff understand and implement required supports.
• Coordinates with families, guardians, case managers, healthcare providers, behavioral health professionals, nurses, clinicians, and other members of the individual's support team.
• Takes an active role in resolving complex concerns involving individuals, families, guardians, providers, or other stakeholders.
• Ensures medical, behavioral, therapeutic, and other support recommendations are communicated to appropriate staff and implemented as required.
• Identifies changes in an individual's condition or support needs and escalates concerns appropriately.

Staff Leadership & Development

• Provides direct supervision, coaching, development, and accountability for assigned residential staff and CAMs, as applicable.
• Establishes clear performance expectations and holds employees accountable for meeting organizational and position-specific standards.
• Addresses performance concerns promptly and consistently and recommends or implements corrective action in accordance with organizational policy.
• Develops staff through coaching, mentoring, observation, feedback, and targeted training.
• Identifies recurring performance or training deficiencies and develops strategies to address them.
• Ensures required employee training and certifications are completed and maintained.
• Provides guidance to CAM I employees and other emerging leaders regarding residential operations, employee management, compliance, and service delivery.
• Participates in interviews, selection, onboarding, performance evaluations, corrective action, and termination decisions.
• Builds a culture of accountability, teamwork, respect, and person-centered service.
• Conducts and/or supports staff meetings and ensures organizational information is communicated and understood.

Staffing & Workforce Management

• Develops and maintains staffing plans consistent with the operational and support needs of each assigned location.
• Monitors staffing levels, vacancies, call-offs, overtime, agency utilization, and other workforce indicators.
• Proactively develop strategies to minimize excessive overtime, agency utilization, and staffing disruptions while maintaining required coverage.
• Reviews schedules for appropriate staffing coverage and compliance with organizational expectations.
• Partners with People & Culture and Talent Acquisition to support timely recruitment and retention of qualified employees.
• Participate in workforce planning and identifies recurring staffing challenges and potential solutions.
• Responds to staffing emergencies and provides operational support when necessary, including occasional shift coverage when required by business needs.

Financial & Resource Accountability

• Maintains accountability for assigned residential budgets and ensures expenditures are consistent with approved financial plans.
• Monitors overtime, agency expenses, supplies, repairs, and other operational costs.
• Identifies opportunities to improve efficiency and reduce unnecessary expenses without compromising quality or individual outcomes.
• Partners with the RAD/Department Head and Finance regarding significant budget variances or operational resource needs.
• Ensures organizational resources, equipment, vehicles, supplies, and residential property are appropriately maintained and utilized.

Family, Community & Stakeholder Relations

• Serves as a senior organizational representative to individuals, families, guardians, community partners, and other stakeholders.
• Develops and maintains professional relationships that promote trust, communication, and confidence in the organization's services.
• Responds to complex family or stakeholder concerns and works collaboratively to resolve issues.
• Promotes meaningful community integration, employment opportunities, social engagement, and development of independent living skills.
• Represents the organization professionally in community settings and with external partners.

Continuous Improvement & Organizational Leadership

• Identifies opportunities to improve residential operations, staff performance, individual outcomes, and service quality.
• Uses operational data and trends to identify recurring problems and recommend solutions.
• Participates in organizational projects, pilot programs, process-improvement initiatives, and special assignments.
• Supports implementation of new policies, systems, programs, and organizational initiatives within assigned locations.
• Assists leadership in evaluating the effectiveness of operational practices and recommending improvements.
• Demonstrates the ability to lead through change and influence staff toward adoption of new expectations and practices.
• Performs other duties as assigned.

Qualifications

Education, Certifications & Experience Requirements

• High school diploma or GED. Associates or Bachelors degree in human services, social work, psychology, health care administraiton, public administration or related field, preferred.
• Five (5) or more years of progressive experience in human services, residential services, healthcare, social services, or a related field supporting individuals with intellectual and/or developmental disabilities (IDD).
• Two (2) years of supervisory, management, or lead experience with demonstrated responsibility for staff performance, scheduling, training, employee accountability, and/or residential operations.
• Demonstrated experience managing or overseeing residential services, preferably group homes or community-based services for individuals with IDD.
• Demonstrated experience interpreting and implementing organizational policies, regulatory requirements, and service standards.
• Demonstrated experience addressing employee performance issues, conflict, staffing challenges, and other complex workplace situations.
• Demonstrated experience reviewing documentation and identifying compliance, quality, or service-delivery concerns.
• Demonstrated ability to independently assess situations, make sound decisions, prioritize competing demands, and determine when escalation is appropriate.
• Demonstrated ability to communicate effectively with individuals, families, guardians, employees, providers, and organizational leadership.
• Valid Georgia driver's license, reliable transportation, and ability to travel between assigned locations.
• Ability to work on-site at residential and program locations and respond to operational needs outside of traditional business hours, including occasional evenings, weekends, and emergencies.

Supervisory Responsibilities

• Manages the staff of two (3-4) group homes

Work Environment

• The work environment characteristics described here are representative ofthose an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 
• The noise level in the work environment is usually moderate. 

Physical Demands

• The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the individual is frequently required to stand, walk, reach with hands and arms, and talk or hear.  The individual is occasionally required to sit, use hands to finger, handle, or feel, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

Travel Required

• Frequent travel throughout the Metro Atlanta area.