Communications Center Consultant

Job Title- Communication Center Consultant
Company- Spectra Credit Union  
Location-Alexandria VA
 

Are you ready to take your career to the next level by working with a spectacular company?
 

Position Overview
The Communication Center Consultant will provide accurate, high-quality, and timely service and consultation to members and potential members who call into the Credit Union.

What qualities are we looking for in a Bilingual Communication Center Consultant?
•    Service and Quality Focused
•    Adaptable
•    Detail Oriented 
•    Collaborative and Team-Oriented 
•    Self-Motivated  
•    Critical Thinker and Problem Solver
•    Positive Attitude
•    Exceptional Organization
•    Excellent Communication Skills
 

Qualifications

The position’s essential duties include the following:
•    Receive incoming calls to the Credit Union’s Communications Center. 
•    Serve as the primary point of contact for members calling the Credit Union for information and providing first-call resolution.
•    Follow policies, guidelines, and regulations to properly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information. 
•    Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts.
•    Deliver timely and exceptional service.
•    Build meaningful relationships through conversations and establish trust with the membership.
•    Speak clearly and professionally and always maintain high phone etiquette standards. 
•    Respond to messages through Online Banking and general email inbox inquiries.
•    Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items.

Education 
A high school diploma or GED is required.

Experience
Six months to two years of similar or related experience, including time spent in preparatory positions. Experience with a credit union or other financial institution is preferred. 

Are you ready to build a more vibrant future? This is more than a job; it’s a rewarding career.