Commercial Operations Business Partner

Work schedule: Monday - Friday 8:30 a.m. - 4:15 p.m. ET

Role Overview
The Commercial Operations Business Partner is a critical role responsible for cost overrides, SKU lifecycle processes, and financial reporting accuracy across CP North America (US/Hello, TOM, Canada, COP US, and COP Canada). This role ensures that pricing conditions are accurately maintained, that SKU transitions are seamless, and that operational discrepancies are resolved to support sales and financial compliance.

Core Responsibilities

1. Pricing & Revenue Management

Cost Overrides: Perform cost overrides and reprice US, Canadian, and TOM orders held on price block to provide the timely release of the orders to be shipped

o Research SKUs on cost block

o Confirm cost & promo allowance prices

o Secure Finance approvals to remove cost blocks

o Create cost override conditions and execute to release orders on block

Troubleshooting:

o Pricing mismatches

o Promotional event errors

o Check the SKU setup or changes made that cause issues with pricing

o Check for the customer setup issues in case of a problem with the Pricing Procedure being used by the order.

2. SKU Lifecycle & Data Integrity

Routing Process: Manage the routing for SKU discontinuations through AODocs and SKU reactivations via Creatio requests

Systems Coordination: Establish CS to DS/PAL conversions to ensure correct Truckload Efficiency data is captured during SKU creation.

Maintain Material Pricing Group to ensure the Edge price is calculated and is correct

Maintain Local Price tier for Atlas reporting in coordination with US Budget and Planning

Reporting: Generate weekly PDS reports for US and TOM and maintain the "One Enterprise " combined Google version until the report available in SAP

Ensure the data cleanliness by having only the SKUs for sale in the individual subsidiary to be visible in that divisions Pertinent Data Sheet report.

Enterprise software: SAP S4
Familiarity with Atlas
Workflow Tools: AODocs and Apollo.
Procurement tool : Ariba
Data: Advanced knowledge of MS Excel and Google Sheets

Very STRONG Excel skills are a must - providing Excel assessment results is preferred

What a Cost Override Is & Why It Happens

• Definition: A Cost Override is a manual system override required when an order is flagged in SAP with an IC (Incompletion) Pricing Block. This block automatically freezes an order at the warehouse, preventing it from shipping until Camille enters the manual cost override.
• Why It Happens: An IC block triggers automatically when an item's standard cost is above its net price (e.g., promotional allowances stack unexpectedly, new SKU gross prices were missing when the customer ordered, or ship-to/funding levels are incorrect).
• The Urgency: Order holds are extremely time-sensitive. Retailers enforce strict cutoff windows via EDI (Electronic Data Interchange) - the automated system that transmits orders and confirmations between CP and retailer systems. If the order hold is not managed in a timely way, shipments are delayed and CP incurs penalty charges from retailers.

2. Immediate Business & Operational Risks

• Direct Order Delays: If new incoming order holds remain unprocessed, this could delay shipments to top growth accounts.
• Financial Penalties: Delivery delays caused by order blocks directly expose CP NA to vendor compliance fines and potential distribution loss.

Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.