Commercial Lines Account Manager

Commercial Lines Account Manager

The Allen Thomas Group is seeking an experienced, energetic, and client-focused Commercial Lines Account Manager to join our growing team. In this role, you will be the primary service contact for a book of commercial accounts, managing renewals, responding to client needs with same-day urgency. 

The ideal candidate combines deep technical knowledge of commercial insurance with a consultative mindset and a genuine enthusiasm for building lasting client relationships. You thrive in a fast-paced environment, take pride in responsiveness, and bring positive energy to every interaction — with clients and colleagues alike. 

About The Allen Thomas Group 

The Allen Thomas Group is a midsized independent insurance agency dedicated to delivering smart, tailored commercial insurance solutions to business owners across the country. As an independent agency, we work for our clients — not the carriers — giving us the flexibility to find the right coverage from a broad market of top-rated insurers. 

We combine deep industry expertise with modern technology to make commercial insurance experience more efficient, transparent, and valuable. We are growing, and we want the right people to grow with us. 

Sales Goals & Compensation 

This role includes a new business production component. Account managers who actively contribute to agency growth are rewarded directly for what they write. 

New business commission is paid on top of your base salary — no cap, no threshold. Every dollar you write above target puts more in your pocket. 

Base Salary 

Negotiated based on experience 

20% Commission 

On all new business written 

Full Benefits 

Health, dental, vision & IRA 

To support your success, The Allen Thomas Group provides: 

• Inbound leads from agency marketing and producer channels — no cold calling required 

• Access to a broad market of top-rated commercial carriers with preferred partner relationships 

• Full agency management system and quoting tools 

• Collaborative team environment with direct access to leadership 

Key Responsibilities 

Account Management & Client Service 

• Serve as the primary service contact for assigned commercial accounts 

• Provide same-day response to all client inquiries — this is a non-negotiable standard 

• Conduct thorough annual renewal reviews to assess coverage adequacy, identify exposure changes, and retain accounts 

• Proactively communicate with clients throughout the year — not just at renewal 

• Apply a consultative approach to understand each client’s business, risks, and coverage priorities 

• Handle endorsements, certificates, audits, cancellations, and other policy service needs efficiently 

Technical Insurance Expertise 

• Manage multi-state commercial insurance programs across a range of industries and coverage lines 

• Demonstrate deep knowledge of workers’ compensation, general liability, commercial property, commercial auto, umbrella, and professional lines 

• Provide risk management consultation that goes beyond coverage placement and adds real value to clients 

• Analyze coverage options, identify gaps, and clearly communicate recommendations to clients 

• Stay current on market conditions, carrier appetites, underwriting trends, and industry developments 

Carrier & Underwriter Relationships 

• Build and maintain strong working relationships with underwriters at key commercial carriers 

• Leverage preferred partner status to negotiate favorable terms, pricing, and exceptions for clients 

• Craft submissions that present accounts accurately and favorably to underwriters 

• Stay informed on carrier appetite changes, new product offerings, and underwriting guidelines 

Required Qualifications 

• Active Property & Casualty license required 

• Minimum 2–5 years of commercial lines insurance experience with direct client responsibility 

• Strong knowledge of commercial insurance products: GL, BOP, commercial auto, workers’ comp, umbrella, professional lines, and specialty coverages 

• Experience managing multi-state accounts and navigating multi-state workers’ compensation requirements 

• Proficiency with Applied Epic agency management system preferred; experience with other AMS platforms (HawkSoft, AMS360) considered 

• Experience with carrier portals, ACORD forms, and supplemental applications 

• College education is preferred 

• Professional designations (CIC, CPCU, CISR) strongly preferred 

Required Skills & Attributes 

Professional Skills: 

• Exceptional written and verbal communication 

• Strong analytical and problem-solving ability 

• Ability to manage high volumes of work without sacrificing quality 

• Consultative selling and coverage advising skills 

• Detail-oriented with outstanding organizational habits 

Personal Attributes: 

• Positive, upbeat energy that clients and teammates notice 

• Urgency and ownership — you treat every client like your most important one 

• Self-motivated and accountable to your own standards 

• Curious and eager to keep learning in a fast-changing market 

• Collaborative and willing to support producers and fellow account managers 

Performance Metrics 

Success in this role is measured by: 

• Client retention rate at renewal 

• Same-day response rate on client inquiries 

• Quote turnaround time on new business opportunities 

• Account rounding and cross-sell ratio (coverages per client) 

• Renewal retention rate and premium growth 

• Client satisfaction and feedback 

Work Environment & Benefits 

• Full-time position — Monday through Friday, 8:30 AM to 5:00 PM EST 

• Remote or hybrid work arrangement available 

• Collaborative, fast-paced team environment that celebrates responsiveness and expertise 

• Health, dental, and vision insurance 

• IRA retirement plan 

• Paid vacation and flexible time off 

• Professional development support, including designation study assistance 

How to Apply 

Please submit your resume and a cover letter detailing your commercial lines experience, the types of accounts you have managed, and your approach to client service. We will review all applications and will be in touch with qualified candidates promptly.