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Commercial Collections Specialist
Clayton Services
🇺🇸 United States
On-site
3 months ago
$22 – $24 / year
- Microsoft Office Applications
- Pension
3 months ago
Not enough detail in this posting to match
Job Type: Direct Hire
Pay Rate: $22.00 - $24.00/hour + uncapped commission
Benefits: Medical, dental, vision, life insurance, 401(k), PTO, paid holidays, and growth opportunities.
Commercial Collections Specialist Responsibilities:
- Manage a portfolio of commercial accounts in a fast-paced collections environment
- Contact business owners and company representatives through phone, email, and written correspondence
- Negotiate payment arrangements, settlements, and resolution strategies
- Monitor account activity and maintain accurate documentation
- Perform skip tracing and investigative research to locate responsible parties
- Maintain scheduled follow-up activities and account deadlines
- Review account documentation and identify collection opportunities
- Meet established productivity, recovery, and activity goals
- Provide professional customer service while resolving delinquent accounts
- Generate weekly activity and performance reports
- Strong negotiation, persuasion, and conflict-resolution skills
- Excellent verbal and written communication abilities
- Ability to build rapport with business owners and decision-makers
- Strong phone presence and confidence handling difficult conversations
- Ability to manage a high-volume workload while maintaining attention to detail
- Strong organizational and time management skills
- Ability to prioritize tasks and meet deadlines
- Self-motivated and goal-oriented with a competitive mindset
- Strong investigative and problem-solving abilities
- Ability to learn and understand legal collection processes
- Proficiency with Microsoft Office applications
- High school diploma or GED required
- Associate's degree or Bachelor's degree preferred
- Minimum 2 years of collections experience required
- Commercial collections experience is strongly preferred
- Consumer collections experience involving judgments, garnishments, legal collections, or litigation support will be considered
- Experience with skip tracing and account research preferred
- Knowledge of UCC liens, commercial collections, legal recovery processes, garnishments, and judgments preferred
- Experience working in a call center, financial services, lending, or collections environment preferred
- Must be able to successfully pass a background check
Commercial Collections Specialist · Clayton Services