Manager, Warehouse & Fulfilment

Job Description

Operational Excellence & Resource Planning

• Daily Leadership: Lead and direct operational staff in daily warehouse andfulfilment activities to ensure smooth, safe, and efficient workflows.

• Resource Optimization: Strategically planlabour load, material handling equipment (MHE), storage capacity, and daily tasks to ensure optimal resource availability against fluctuating customer volumes.

• Inventory & Throughput Management: Oversee end-to-end inventory management, executing robust accuracy, productivity, and loss-prevention programs.

• Capacity & Scaling: Regularly review operational throughput and warehouse utilization metrics to continuously improve facilities, layouts, and manpower strategies to support future business growth.

​ Financial, Commercial & Pricing Management

• P&L Management: Partner closely with the Assistant Vice President (AVP) on P&L management, maintaining a sharp focus on operational cost control and limiting waste.

• Pricing Simulations: Collaborate with Sales, Finance, and Pricing teams to conduct operational pricing simulations, providing realistic costing profiles and resourcemodelling for prospective client bids.

• Budgeting & Billing: Own the preparation of the annual operating budget and ensure accurate, timely monthly billing submissions for all contract logistics accounts.

Continuous Improvement & Digital Transformation

• Kaizen Culture: Drive work improvement initiatives across the facility by championing LEAN methodologies, 5S frameworks, and Kaizen programs to eliminate operational bottlenecks.

• Digital Innovation: Lead digital transformation efforts within the warehouse, leveraging data dashboards, tracking metrics, and automation to improve performance visibility and operational accuracy.

Quality, Safety & Regulatory Compliance

• Risk Assessment Leadership: Act as the designated RA Leader, reporting directly to the Risk Management (RM) Leader to implement, monitor, and audit comprehensive safety, security, housekeeping, and sanitation programs.

• Documentation Control: Ensure all Standard Operating Procedures (SOPs), Work Instructions (WIs), and On-the-Job Training (OJT) logs are continuously updated, compliant with corporate standards, and aligned with external regulatory bodies.

Team Leadership & Stakeholder Management

• Team Development: Build, motivate, and coach a high-performing operational team, defining KPIs and driving accountability to meet overall business objectives.

• Matrix Collaboration: Navigate a complex matrix environment, managing diverse internal and external stakeholders (clients, regional leaders, commercial teams, and vendor partners).

Requirements

• Diploma in Business or Logistics Management or relevant disciplines

• 5 years of managerial experience, with 3 years specifically within a Contract Logistics (3PL) environment.

• Proven track record managing end-to-end supply chain operations in both B2B and B2C / E-commercefulfilment environments.

• Strong financial acumen with prior exposure to P&L tracking, operational budgeting, and cost control metrics

• WSH Certifications: Possessing a Bizsafe Level 2 certification and being Work-at-Height Manager (WAHM) certified is advantageous.

• Prior experience as a Quality Assurance (QA) Manager or possessing certified GDPMDS (Good Distribution Practice for Medical Devices) training records is highly preferred.

• Deep, hands-on understanding ofKaizen principles, Six Sigma, 5S, and continuous improvement implementations.

• Familiar with modern Warehouse Management Systems (WMS) and data visualization tools (e.g., Power BI, Tableau) to drive digital dashboard automation.