Customer Support Specialist - iGaming (Nights)

Malta | On-Site | Full-Time | iGaming & Crypto

Our client is a fast-growing customer-focused business operating within the iGaming and cryptocurrency sectors. They are looking for a Customer Support Specialist to join their Customer Operations team and deliver an exceptional experience to players across multiple channels.

This role is ideal for someone who enjoys problem-solving, working in a fast-paced environment, and providing first-class customer service.

Key Responsibilities

• Provide support to customers via chat, email, and social media.

• Investigate, resolve, and escalate customer queries when required.

• Collaborate with internal teams and external partners to ensure timely resolutions.

• Assist with fraud, security, responsible gambling, and transaction-related enquiries.

• Monitor customer activity and utilise internal tools to support decision-making.

• Promote relevant products, campaigns, and cryptocurrency-related initiatives where appropriate.

• Act as an advocate for the customer experience and contribute to continuous improvement efforts.

Candidate Profile

• Native or fluent English communication skills, both written and verbal.

• Additional languages such as Arabic, Korean, Thai, Japanese, Mandarin, Spanish, Turkish, or Vietnamese would be advantageous.

• Minimum 2 years of experience within the iGaming industry.

• Good understanding of cryptocurrency, online casino, and sports betting products.

• Strong communication, problem-solving, and multitasking abilities.

• Comfortable using technology, customer support platforms, and internal systems.

• Ability to work night shifts

• Valid right to work in Malta is required.

What's on Offer

• Competitive salary package (€28000-30000 depending on experience).

• Birthday leave and additional wellness days.

• Private healthcare benefits.

• Monthly sports allowance.

• Learning & development support.

• Team events and a collaborative working environment.

This is an excellent opportunity to join a growing organisation where customer experience is at the heart of everything they do.