Senior Project Manager

Role Overview

• The Project Manager is responsible for end-to-end delivery of telecom and enterprise service projects, ensuring alignment with customer commitments, operational KPIs, and financial targets. The role acts as the primary interface between delivery teams, customers, and leadership, driving execution across infrastructure, service operations, and migration initiatives.

Key Responsibilities

• Own and deliverend-to-end project lifecycle (initiation → closure) for telecom or managed services projects

• Managecustomer engagements, ensuring scope, timelines, and contractual obligations are met

• Build and maintaindetailed project plans, including milestones, dependencies, and resource allocation

• Track and controlproject financials (revenue, cost, margin, forecasts)

• Identify and managerisks, issues, and escalations, especially in multi-vendor environments

• Coordinate acrosscross-functional teams (network, infrastructure, service delivery, operations)

• Leadstatus reporting to stakeholders (customers, leadership, top management, sales)

• Drivegovernance and compliance (internal processes, audit readiness, contractual adherence)

• Managechange requests, scope evolution, and customer approvals

• Ensure successfulhandover to operations

Core Skills & Competencies

• Strong experience intelecom / cloud  infrastructure / managed services environments

• Deep knowledge ofproject management disciplines (scope, schedule, cost, risk)

• Ability to managecomplex, multi-country or multi-team deliveries

• Strong stakeholder management, especially withenterprise customers

• Experience withAgile / hybrid delivery models

• Proficiency with toolslike Jira, MS Project, dashboards (Power BI), Confluence, or internal reporting tools.

• Strongfinancial and commercial understanding

• Ability to operate under pressure and ambiguity in delivery environments

Experience & Qualifications

• Bachelor’s degree in Engineering, IT, Telecom, or related field

• 5–10+ years of experience inproject delivery within telecom or IT services

• Proven experience managinglarge-scale or strategic customer projects

• Certifications preferred:

  • PMP /

  • Agile / Scrum / SAFe (desirable):

Behavioral Expectations

• Strongownership mindset (delivery accountability end-to-end)

• Customer-first approach with focus on value and satisfaction

• High resilience and ability to manageescalations and executive pressure

• Excellent communication acrosstechnical and business stakeholders

• Collaborative leadership style acrossdistributed teams

Key Deliverables

• Project charter and execution plan

• Financial tracking (budget vs actuals, forecasts)

• Risk & issue management logs

• Executive status reports (weekly/monthly)

• Customer governance materials (QBRs, steering committees)

• Transition-to-operations documentation