Outlet Manager - Chinese Restaurant

Pullman Kuching is centrally located in the Kuching Golden Triangle, enjoying pride of place on Jalan Mathies hill, with panoramic city and river views. The first Pullman hotel in this vibrant city, Pullman Kuching features 389 spacious, contemporary rooms and offers easy access to renowned Borneo national parks. The hotel is ideal for business guests, offering an abundance of conferencing space, state of the art facilities and technology, plus a range of trendy restaurants and bars, and a high-end spa.

Job Summary

The Outlet Manager is responsible for the daily operations of the Chinese restaurant, ensuring smooth service, excellent guest experience, team performance and achievement of outlet targets.

Key Responsibilities

• Manage the daily operations of the Chinese restaurant and ensure smooth service.
• Lead, supervise and motivate the restaurant team to deliver excellent guest service.
• Ensure high standards of food quality, service and presentation are maintained.
• Handle guest feedback and resolve complaints professionally.
• Monitor restaurant sales, revenue and operating performance.
• Support effective control of food, beverage and operating costs.
• Ensure proper manpower planning, staff scheduling and productivity.
• Conduct daily briefings and ensure team members are well informed of promotions and menu items.
• Work closely with the kitchen team to ensure smooth coordination between service and food production.
• Ensure compliance with food safety, hygiene and cleanliness standards.
• Monitor stock levels and minimise wastage and breakage.
• Assist in promoting restaurant promotions and driving outlet revenue.
• Train and develop team members to improve service standards and product knowledge.
• Ensure compliance with hotel and Accor standards, policies and procedures.
• Perform other duties as assigned by the F&B Management.

• Minimum 3–5 years of experience in restaurant operations, preferably in a hotel environment.
• Previous experience managing a Chinese restaurant is preferred.
• Good knowledge of Chinese cuisine, menu items and restaurant service.
• Strong leadership and team management skills.
• Good communication and guest service skills.
• Good understanding of restaurant cost control and revenue management.
• Able to work shifts, weekends and public holidays.
• Positive, hands-on and service-oriented attitude.